Manager

Gurugram, India To proceed with your application, you must be at least 18 years of age.

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About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Outstanding Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Process Overview*

The Chief Financial Officer (CFO) Group is responsible for the overall financial management of our company. This includes accounting, financial and regulatory reporting, balance sheet management, financial planning and analysis, treasury, investor relations, corporate investments and tax

Global Corporate & Investment Banking (GCIB) , Global Markets (GM), International Finance & Corporate Treasury strives to be a valued business partner to the company's trading, corporate, institutional & banking businesses and is responsible for funding the balance sheet, maintaining strong capital and liquidity positions, managing interest rate risk and overseeing company’s relationship with external stakeholders.

Our priority is to operate a series of key control processes to ensure the integrity of the group's financial results. Then we build on these activities to offer performance insight to business leaders.

*

Business Support manager is responsible for supporting day-to-day operations across GM, GCIB & International Finance and Treasury and driving execution of effective governance, technology enablement, policy adherence, and continuous improvement.

We are seeking a highly motivated Business Support Manager to support the COO organization in executing key business management and transformation priorities. The role will partner with GBS control & support functions like Finance, Technology, Operations, Risk, and Compliance stakeholders to drive governance routines, technology adoption and ensure there are no KRI or KPI breaches. The role is instrumental in ensuring we remain compliant with all the policy and guidelines of GBS,

This role will also play a key role in supporting the HC forecast cycles in partnership with the LOB counterparts.

The ideal candidate will possess solid analytical, project management, and stakeholder management skills, with the ability to translate business priorities into actionable outcomes while maintaining a strong risk and control environment.

Key responsibilities include acting as a central point of contact for senior leadership routines and activities,



financial control/budgeting and consolidation, personnel processes, audit/compliance, premises, associate training, service quality, process improvements, business continuity, and communications. Job expectations include interacting with a wide variety of business partners to deliver strategic work efforts to ensure tactical priorities are met.

Responsibilities

- Partners with peers and control partners to ensure strong engagement and adherence to risk management and operational risk policies and processes

- Drives successful execution of team events and routines, including logistics, communications and gathering feedback

- Develops comprehensive plans around key organizational priorities and ensures all accountable parties understand respective roles/responsibilities

- Partners with GBS reporting and analytics team to ensure accurate reporting while seeking opportunities to reduce manual processes

- Assists senior executive and team with a full range of engagements

- Provides oversight of key deliverables and validates accurate and timely completion

- Works directly with the other business management team to build deliver reports and manage other GBS wide priorities

- Interactions on a daily basis with all levels of the organization, reviewing and gaining feedback on: • Resource changes, on-boarding, off-boarding, reporting and metrics as well as reconciliation with central GMRT team reports

- Vendor management including A/P process, invoice payment and status, and forecasting

- General ad-hoc requests as needed for executive level meetings, business presentations, corporate communications, etc.

- Resource plans (forecast vs. actual)

- Quarterly business/organizational reviews (headcount ratios, hiring status, financials, etc.)

- Resource management (hiring requests and approvals, forecasting, on-boarding, mandatory training tracking, contract/contractor management)

- Operational Risk Management – Compliance coordination (mandatory training, etc.)

- Work with the PMs on developing their forecasts (resources, budget)

Requirements*

- Education*

Graduate/ Post Graduate from Tier I/II institute with at least 8 yrs

Experience Range

7 to 8 years with at least 5 years’ experience in COO support role.

Foundational skills*

- Hands-on experience in delivering tasks related to COO, Transformation, Business Management or related functions.

- Experience managing cross-functional initiatives involving multiple stakeholders.

- Knowledge of process improvement methodologies, operational risk, controls, and governance frameworks.

- Strong analytical and problem-solving capabilities with proficiency in data analysis and management reporting.

- Experience supporting technology, automation, or AI-related initiatives.

- Excellent communication and executive presentation skills.

- Ability to manage competing priorities in a fast-paced environment.

- Strong Knowledge MS Office Suit including PowerPoint & Excel skills

- Ability to write effective prompts in AI Chat applications like Copilot

- Intellectual curiosity, regularly asking questions to enable rapid learning of a complex topic.

- Self-starter with ability to be proactive and well organized.

- Excellent organizational, communication, and relationship management skills

- Candidate must have a proven track record of communicating effectively with personnel from various areas within an organization and at different management levels

- Attention to detail, analytical abilities/financial acumen/problem solving skills

- Strong control mindset including ability to identify risks and build and maintain associated controls

- Ability to manage multiple priorities in a time-sensitive environment

- Demonstrated ability to work in a high-pressure environment

Desired skills

- Knowledge SQL and awareness of AI tools

- Advanced experience/skills with Excel and complex spreadsheets

- Able to work both independently and as team member

- Strong problem solving and analytical abilities (Excel)





- Experience improving and automating manual processes

- Technical Business Analyst skills (SQL, VBA, Tableau, Alteryx, Python, AI/ML)Takes initiative and challenges existing processes and procedures in a proactive manner

- Ability to analyze issues independently and derive solutions

Work Timings*

12:30 PM IST to 21:30 PM IST

Job Location*

Gurugram

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf) " poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company.

To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication.

However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Investment products offered through MLPF&S; and insurance and annuity products offered through MLLA:

Are Not FDIC Insured Are Not Bank Guaranteed May Lose Value

Are Not Deposits Are Not Insured by Any Federal Government Agency Are not a condition to Any Banking Service or Activity

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S;” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S; is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation.

Trust, fiduciary and investment management services are provided by Bank of America, N.A., Member FDIC and wholly owned subsidiary of Bank of America Corporation (“BofA Corp.”).

Bank of America Private Bank is a division of Bank of America, N.A.

Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation.

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📌 Manager (Gurugram)
🏢 Bank Of America
📍 Gurugram