Level1 MNC is looking for an experienced ServiceNow ITSM/CSM/ITOM Architect to join our Enterprise Technology & Performance team. The ideal candidate will have strong expertise in designing, implementing, and optimizing ServiceNow solutions across ITSM, CSM, ITOM, and integrations. This role requires a blend of technical leadership, solution architecture, stakeholder management, and delivery excellence.

Required Skills

- 8–11+ years of overall IT experience.
- Strong expertise in at least two of the following ServiceNow modules:
- ITSM
- CSM
- ITOM
- ServiceNow Integrations

- Experience in requirement gathering, solution design, and implementation for enterprise-scale ServiceNow projects.
- Strong understanding of the ServiceNow platform architecture, data model, and integration frameworks.
- Good knowledge of ITIL processes and Enterprise Service Management concepts.
- Experience working with REST/SOAP APIs and third-party integrations.
- Robust analytical, troubleshooting, and problem-solving skills.
- Excellent communication, stakeholder management, and documentation skills.
- Experience working with cross-functional and global delivery teams.

Preferred Skills
- ServiceNow Certifications (CSA, CAD, CIS-ITSM, CIS-CSM, CIS-ITOM) are preferred.
- Experience with Agile/Scrum methodologies.
- Exposure to DevOps and CI/CD practices is an added advantage.





A candidate should ideally meet at least 8 out of these 10 criteria, with mandatory strengths in:
- 8–11+ years of IT experience.
- Expertise in at least two of ITSM, CSM, ITOM, or ServiceNow Integrations.
- Experience in ServiceNow solution architecture/implementation.
- Strong knowledge of ITIL processes.
- Leadership and stakeholder management experience

Education

- Bachelor's Degree or above in Computer Science, Information Technology, Engineering, or a related discipline.

Location - Bengaluru

Roles & Responsibilities

- Conduct requirement gathering sessions and design scalable, efficient, and compliant ServiceNow solutions.
- Configure and customize ServiceNow components, including forms, workflows, business rules, UI policies, and integrations.
- Collaborate with business stakeholders, developers, and cross-functional teams to ensure seamless implementation and integration.
- Provide architectural guidance and recommend best practices for ServiceNow platform governance and optimization.
- Lead project planning, stakeholder communication, risk management, and solution delivery.
- Perform testing, deployment, and post-production support.
- Mentor junior team members and provide technical and functional leadership.
- Prepare and maintain project documentation, including solution designs, test cases, deployment plans, and release notes.

📌 Manager (Bengaluru) ServiceNow ITSM/CSM/ITOM Architect
🏢 Level1 MNC
📍 Bengaluru