Open Job vacancy- Team Leader, Assistant Manager, Operation Manager, Information Technology,

Quality Analyst, MIS, Trainer.

Job Role:

Responsible for managing a team of customer service representatives, developing objectives for day-to-day activities, monitoring team performance, providing feedback, and handling customer complaints

:

- Reporting to TL/AM/Manager/Directors
- Responsible for AHT, attrition, shrinkage, and Csat management
- Managing the day-to-day activities of the team.
- Engaging the team to achieve organizational goals.
- Developing and implementing a timeline to achieve targets.
- Delegating tasks to team members.
- Conducting training of team members to maximize their potential.
- Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
- Conducting quarterly performance reviews.
- Contributing to the growth of the company through a successful team.
- Creating a pleasant working environment that inspires the team.
- Responsible for driving process-related KPIs
- Work Module – Hybrid

📌 Management (Kolkata)
🏢 Woodrock Softonic
📍 Kolkata