Email & Microsoft 365 Support

Microsoft 365 / O365:

- Manage and support Outlook, Exchange Online, Teams, SharePoint and OneDrive.
- Create/manage user mailboxes, shared mailboxes, groups and licenses.
- Resolve email delivery, Outlook connectivity and Microsoft 365 access issues.
- Manage Intune/MDM for employee devices.
- Manage security and compliance features like MFA, Conditional Access, DLP, retention and eDiscovery.
- Monitor Microsoft 365 health and resolve service-related issues.

Google Workspace / Gmail:

- Manage Gmail users, groups, aliases and email routing.
- Troubleshoot email delivery, spam and synchronization problems.
- Configure Gmail security and organizational policies.
- Manage Google Vault for email retention, audit and eDiscovery.
- Support SSO and user access/provisioning.

Email Security:

- Manage an enterprise Email Security Gateway.
- Configure anti-spam, anti-phishing, anti-malware and sandboxing policies.
- Manage SPF, DKIM and DMARC.
- Investigate suspicious emails and email security incidents.
- Monitor blocked emails, quarantine and security reports.

Email Archiving & Compliance:

- Manage email journaling and archiving for compliance requirements.
- Configure email retention and journaling across Microsoft 365, Google and Exchange.
- Support legal hold and eDiscovery requests.




- Help audit/legal teams retrieve old emails when required.
- Monitor archive storage, health and data integrity.

Application Email / SMTP Relay:

- Manage SMTP relay used by applications to send emails.
- Configure Microsoft 365/Google connectors and third-party email relay platforms.
- Manage SMTP credentials, API keys and IP whitelisting.
- Troubleshoot application email failures and delivery issues.
- Monitor bounce rates, delivery rates and relay performance.
- Ensure SPF, DKIM and DMARC are properly configured.
- Work with application teams when new applications need email connectivity.
- Manage bounce, suppression and unsubscribe lists.

Experience Required:

- 4 - 6 years of experience in IT support, preferably focused on Messaging / Email Administration.
- Strong hands-on experience in Microsoft 365 & Exchange Online.
- Good experience with Google Workspace / Gmail.
- Experience with at least one Email Security Gateway.
- Experience in Email Archiving/Journaling.
- Hands-on experience with SMTP Relay / Transactional Email.
- Good knowledge of SMTP, IMAP, POP3 and MAPI.
- Understanding of DNS, MX Records, SPF, DKIM and DMARC.
- Valuable troubleshooting and communication skills.
- Bachelor's degree/BTech in IT, Computer Science or related field.

📌 Mail Administrator - IT Support (India)
🏢 Peoplemint Consultants
📍 India