- Manage and oversee the daily operations of the customer support team to ensure high-quality service delivery.
- Develop and implement effective strategies to improve customer satisfaction and loyalty.
- Collaborate with cross-functional teams to resolve complex customer issues and enhance overall experience.
- Analyze customer feedback and provide insights to identify areas for improvement.
- Train and coach team members to enhance their skills and knowledge.
- Monitor and report on key performance indicators to measure team effectiveness.
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📌 Manager - Customer Support (Mumbai)
🏢 PayU
📍 Mumbai