Role Overview :To Support regional Field /service teams Professionals in the regions towards excellence for achievement of business objectives in NE Function through the following

Key Responsibilities:

- Valuable hands-on installation processes
- Basic Knowledge of IT and Programming, Soft wares
- Process understanding – IT and Business Operations
- coordinate the 'ins and outs' like invoicing, budgeting (Estimation vs Actuals)
- Identifying NE Field needs of the field and working with respective teams
- Develop Key Account strategy – in CATS portal -Meeting the Key account customers requirements
- Work with the Transformation team (HO and DT ) and Pilots in the field for more adoption of the App
- Work towards field purchase analysis and strategy

On a typical day you will:

- Continuous Improvement Initiatives: Drive continuous improvement initiatives within the field , identifying opportunities to streamline processes, enhance efficiency, and improve customer satisfaction.
- Stay in regular touch with regional teams for operational tree structure, that includes new joiners and change of role. Maintaining master data like Zone,



City etc to ensure the correctness
- Majority of work is to connect PAN India Users and validate the application data
- Manage Construction online systems (CATS / AMT /VO, SIP GO and SCS portals )
- Modifications/ Improvements in above systems as per suggestion by users and higher management

IT Process Familiarity

• Basic understanding of ServiceNow (SNOW) for incident, change, and problem management workflows.

• Knowledge of Azure DevOps (ADO) for managing development pipelines, work items, and release processes.

• Application & Workflow Management

• Exposure to enterprise workflow platforms (e.g., MS Power Platform, K2) and integration strategies for backend systems.

• Ability to support digital transformation initiatives and modernization of IT processes.

AI Knowledge (Added Advantage)

• Familiarity with AI concepts such as machine learning, data analytics, and automation.

Preferred Skills

• Basic troubleshooting and ticket lifecycle management in SNOW.

📌 Lead – Operations Support (Field & IT) (Mumbai)
🏢 Otis Elevator
📍 Mumbai