Role Description ServiceNow Developer – IAM, ITSM, HAM & Employee Center

Experience: 6+ Years

Employment Type: Full-Time

Job Summary We are looking for an experienced ServiceNow Developer with strong hands-on expertise in Identity and Access Management (IAM), IT Service Management (ITSM), Hardware Asset Management (HAM), and Employee Center . The ideal candidate will be responsible for designing, developing, customizing, and supporting ServiceNow solutions while ensuring platform stability, security, scalability, and an enhanced user experience.

Key Responsibilities

ServiceNow Development

- Design, develop, and implement solutions across IAM, ITSM, HAM, and Employee Center modules.
- Customize catalog items, workflows, Flow Designer flows, approvals, and automation processes.
- Develop and maintain Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, and Integrations.
- Configure and enhance Employee Center portals, pages, widgets, and knowledge management capabilities.

IAM (Identity & Access Management)

- Build and manage user access request workflows, role assignments, group provisioning, and approval processes.
- Integrate IAM processes with HR onboarding/offboarding and ITSM workflows.
- Ensure compliance with security standards, audit requirements, and segregation of duties (SoD).
- Automate identity lifecycle management and troubleshoot access-related issues.

ITSM

- Configure and support Incident, Problem, Change, Request, Knowledge, and CMDB modules.
- Implement SLAs, notifications, assignment rules, and escalation workflows.
- Drive process automation and ITIL-aligned service improvements.
- Develop reports, dashboards, and operational metrics.

Hardware Asset Management (HAM)

- Manage hardware asset lifecycle including procurement, inventory, deployment, maintenance, and retirement.
- Maintain asset models, CI relationships, and CMDB integrations.
- Automate asset reconciliation,



tracking, and compliance processes.
- Support audits and asset governance initiatives.

Employee Center

- Design and configure Employee Center experiences for HR and IT services.
- Customize pages using UI Builder, branding, widgets, and content management.
- Integrate knowledge articles, service catalogs, and workflows.
- Enhance search, navigation, and personalized employee experiences.

Platform Administration & Governance

- Manage ACLs, roles, update sets, data policies, notifications, and system properties.
- Perform code reviews, unit testing, UAT support, and production deployments.
- Ensure adherence to ServiceNow best practices, security standards, and SDLC processes.
- Troubleshoot platform performance issues and conduct root-cause analysis.

Required Skills

- 6+ years of hands-on ServiceNow development experience.

- Solid expertise in
- Identity & Access Management (IAM)

- IT Service Management (ITSM)

- Hardware Asset Management (HAM)

- Employee Center
- Strong JavaScript and ServiceNow Glide API development experience.
- Expertise in Flow Designer, Service Portal, Employee Center, and UI Builder.
- Strong understanding of CMDB, Asset Management, and data modeling.
- Experience working in Agile/Scrum environments.

Nice-to-Have Skills
- ServiceNow Integrations (REST, SOAP, IntegrationHub).
- Experience with HRSD, SAM Pro, or Discovery.
- Automated Test Framework (ATF) knowledge.
- ITIL v3/v4 certification.

Preferred Certifications

- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Implementation Specialist (ITSM, ITAM, or IAM)

Soft Skills
- Excellent communication and stakeholder management skills.
- Ability to work independently and lead technical discussions.
- Strong analytical and troubleshooting abilities.
- Proactive, collaborative, and solution-oriented mindset.

Skills ServiceNow Developer – IAM, ITSM, HAM & Employee Center

📌 Lead II - Enterprise Solutions (ServiceNow Developer – IAM, ITSM, HAM & Employee Center) (Bengaluru)
🏢 UST
📍 Bengaluru