1. Act as a SME/coach/mentor and manages mid-size teams
2. First level escalation client/team members
3. Make sure all the documentations are completed
4. Introducing process metrics and reporting on a weekly, monthly and quarterly basis
5. Review/QC tasks performed by associates
6. Identify, initiate and coordinate best practice strategies, standardization and process improvements for the team
7. Handles daily /weekly calls

Responsibilities

1. Act as a SME/coach/mentor and manages mid-size teams
2. First level escalation client/team members
3. Make sure all the documentations are completed
4. Introducing process metrics and reporting on a weekly, monthly and quarterly basis
5. Review/QC tasks performed by associates
6. Identify, initiate and coordinate best practice strategies, standardization and process improvements for the team
7. Handles daily /weekly calls

Qualifications

MBA/Semi qualified Chartered Accountant/Post graduation with 6-8 years of experience

📌 Lead Assistant Manager (Noida)
🏢 EXL
📍 Noida