Payroll: Directly on Kotak Mahindra Bank's Payroll
Job Role & Responsibilities:
- Handle inbound calls from Privy League customers (High Net Worth Clients) and resolve queries and requests to ensure complete customer satisfaction.
- Identify opportunities during customer interactions and convert them into successful cross-selling of banking products.
- Deliver high-quality communication and customer service while meeting defined productivity and service benchmarks.
- Ensure consistent customer delight through timely and effective resolution of customer issues and queries.
- Complete all process-related logs and documentation within stipulated timelines (end-of-day targets).
- Adhere strictly to Information Security policies and quality process standards.
- Stay updated with any process changes or updates and comply accordingly.
- Act on feedback and coaching provided by Team Leaders, Team Coaches, or Quality teams to continuously improve performance.
/ Eligibility Criteria:
- Graduate in any discipline.
- Preferably 12 years of experience, with at least 6 months in a customer service role.
- Understanding of the call center industry is an added advantage.
- Excellent verbal and written communication skills.
- Flexible to work in a 24/7 environment (for female candidates: 7:00 AM to 8:00 PM), including Sundays and holidays.
- Willingness to work with scattered 8 weekly offs in a month and 9-hour shifts.
- Robust listening skills with the ability to communicate clearly and effectively.
- Confident, eager to learn, and possessing a positive, proactive attitude with high integrity.
- Team player with a collaborative mindset and self-motivation; ability to act as a role model within the organization.
- Capable of building quick rapport with customers, peers, and management.
Compensation:
- Salary up to 4.45 LPA CTC, depending on interview performance.
Contact for Application: Please let us know if you'd like to schedule your interview on a Call or through WhatsApp.
Contact: HR Siddhi - (phone hidden)
📌 Kotak Mahindra Bank - CEC Officer - Inbound Privy (Sal ) (Mumbai)
🏢 Credicus Business Services
📍 Mumbai
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