Roles & Responsibilities of a Key Account Manager:

- Relationship Management:

Building and maintaining robust, trust-based relationships with key clients, acting as the main point of contact for all matters.
- Strategic Planning:

Developing and executing account plans to achieve client objectives, drive revenue growth, and improve profitability.
- Client Needs Fulfilment:

Understanding the client requirements and proactively identifying the opportunities to offer solutions that meet their needs.
- Communication & Coordination:

Serving as a liaison between clients and internal teams, ensuring effective communication and coordination across departments.
- Issue Resolution:

Addressing and resolving client concerns and complaints promptly and effectively.
- Sales & Business Development:

Identifying and pursuing new sales opportunities within key accounts,



including variations.
- Performance Monitoring & Reporting:

Tracking key account metrics, analysing data, and preparing reports to monitor performance and identify areas for improvement.
- Team Collaboration:

Working with various internal teams (sales, marketing, product development, etc.) to ensure client needs are met and projects are delivered on time.
- Contract Negotiation:

Negotiating contracts and agreements with key clients, ensuring favourable terms for both the company and the client.
- Customer Satisfaction:

Ensuring high levels of customer satisfaction and loyalty with the company's products and services.

Preferred candidate profile

📌 Key Accounts Manager (Pune)
🏢 TVM Signalling And Transportaion Systems
📍 Pune