Company Description QuestionPro is a leading provider of online survey software used by over 2.5 million users across 40 countries to generate insights for better business decisions. The platform offers tools for survey creation, distribution, and analysis, as well as polling, tablet-based mobile research, and data visualization. For more than a decade, QuestionPro has delivered reliable and innovative technology to Fortune 100 companies, academic institutions, small businesses, and individual researchers.

The company is focused on helping organizations of all sizes turn data into actionable insights and impactful outcomes.

Role Description The Key Account Manager (DACH) is a full-time, on-site role based in Pune City, responsible for managing and growing strategic accounts across the DACH region (Germany, Austria, Switzerland). This role involves developing strong relationships with key stakeholders, understanding client business objectives, and ensuring effective use of QuestionPro’s survey and research solutions. Daily activities include overseeing account health, coordinating renewals and expansions, preparing business reviews, and collaborating with internal teams such as product, support, and marketing to address client needs.

The Key Account





Manager will also identify recent opportunities within existing accounts, support strategic planning for the region, and maintain high standards of customer service and satisfaction.

Qualifications

- Strong Account Management and Key Accounts experience, including managing complex, multi-stakeholder relationships.
- Proficient Analytical Skills for interpreting data, preparing reports, and supporting data-driven business planning.
- Customer Service and client-facing skills to ensure responsive, solution-oriented support and high customer satisfaction.
- Experience with Business Planning, forecasting, and growth strategies for assigned territories or key accounts.
- Excellent written and verbal communication skills; fluency in English required, German language skills for DACH clients strongly preferred.
- Background in SaaS, market research, or survey/insights platforms is advantageous.
- Ability to work independently, prioritize multiple accounts, and collaborate effectively with cross-functional teams.
- Bachelor’s degree in Business, Marketing, Management, or a related field, or equivalent practical experience.

📌 Key Account Manager - (DACH) (Pune)
🏢 QuestionPro
📍 Pune