Job Summary

- We are looking for a energetic Customer Support & Business Coordination Executive to manage customer communication while supporting business development, corporate client coordination, MIS reporting, online system management and office administration.

Key Responsibilities

- Manage customer calls and provide prompt assistance with queries.
- Coordinate with internal teams to resolve customer requirements.
- Maintain regular communication with customers and prospects.
- Conduct cold calling and outbound calling for lead generation.
- Identify and follow up with corporate/B2B prospects.
- Support business development and client acquisition activities.
- Coordinate customer and corporate meetings.
- Update customer details, activities and follow-ups in the online system/CRM.
- Prepare monthly MIS reports and analyse business/customer data.
- Maintain accurate records and documentation.
- Assist with day-to-day office administration.
- Handle emails, correspondence and customer follow-ups.
- Prepare information and presentations for customer/client meetings.

📌 Customer Support & Business Coordination Executive (Mumbai)
🏢 Caliber Organisation
📍 Mumbai