Job Overview

- An excellent opportunity for a Customer Relationship & Support Executive to manage customer communication, client coordination, B2B lead generation, MIS reporting and administrative activities.
- The ideal candidate should have a pleasing personality, strong communication skills and a customer-oriented approach.

Key Responsibilities:

- Manage inbound and outbound customer calls professionally.
- Understand customer requirements and provide appropriate assistance.
- Resolve customer queries and coordinate with relevant internal departments.
- Maintain regular follow-ups with customers to ensure timely resolution.
- Make cold calls to prospective corporate clients for B2B business development.
- Generate qualified leads through telephone calls and client follow-ups.




- Coordinate with internal teams for smooth execution of customer requirements.
- Maintain customer information and update the online system regularly.
- Prepare monthly MIS reports covering customer and business-related activities.
- Analyse MIS data and provide relevant observations to management.
- Maintain records, databases and necessary documentation.
- Assist in routine office administration and coordination.
- Support preparation of presentations and business reports.
- Maintain a skilled relationship with customers and corporate clients.

📌 Customer Relationship & Support Executive (Mumbai)
🏢 Caliber Organisation
📍 Mumbai