Role & responsibilities

- Ensure exceptional customer service and promote an excellent customer-centric culture among staff.
- Implement effective solutions to address issues promptly, ensuring minimal disruption to operations.
- Be adaptable to changing customer needs and preferences.
- Ensure the stores layout and product displays are visually appealing and in compliance with company guidelines.
- Lead by example, demonstrating professionalism, a strong work ethic, and a commitment to the store's success.
- Manage store expenses, budget, and resources effectively.
- Create a positive and inclusive work setting where all team members feel valued and motivated.
- Prepare and submit regular reports on store performance, sales, and expenses.
- Analyze data to identify trends and make data-driven decisions.




- Manage and deliver a profitable store by achieving the AOP, audit and D&E; target for the respective store.
- Take decisions with respect to stock proliferation, customer relations, and refunds /refund policies.
- Ensure timely and accurate implementation of both new and existing processes, promotions, and marketing offers in the store Inventory Management.
- Allocating tasks and creating duty rosters for staff.
- Ensuring the store layout and other implementation is according to the planogram.
- Uphold all legal and regulatory requirements, including health and safety standards.

📌 Business Manager/Store Manager (Kolkata)
🏢 Spencers Retail
📍 Kolkata