- Handle inbound customer calls and respond professionally to customer queries.
- Understand customer concerns and provide appropriate solutions.
- Resolve complaints and service-related issues efficiently.
- Provide accurate information about products, services, orders, and processes.
- Follow company policies, procedures, and quality standards.
- Record customer interactions and update details in the CRM/system.
- Escalate complex issues to the appropriate department or supervisor.
- Maintain high standards of customer satisfaction and service quality.
📌 Customer Service Representative (Noida)
🏢 Kriyalogic
📍 Noida
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