- Understand all aspects of assigned US Health and Welfare in order to effectively provide customer service.
- Excellent written and verbal communication skills.
- Ensure compliance to all federal and state laws, and client specific requirements.
- Assist with routine and periodic benefit plan audits.
- Resolve queries using Root Cause Analysis / Quick Solver techniques.
Preferred candidate profile
- Candidate should be comfortable with night shifts (5:30 PM - 3:00 AM).
- Candidate should be comfortable with 5 days work from office.
- Candidate should have positive communication skills.
- For Analyst role, candidate should have minimum 2 years of US Health and Welfare experience.