Here is the job description

Job Title: Logistics Manager D2C

Location: Okhla Phase 2, New Delhi

Experience: 3-6 Years

Industry: E-commerce / Fashion / D2C

We are looking for a hands-on D2C Logistics skilled to manage end-to-end e-commerce logistics operations, from order processing and dispatch to final delivery, returns and reverse logistics.

Key Responsibilities

- Manage D2C order fulfilment and daily logistics operations.
- Coordinate with courier/3PL partners such as Delhivery, Blue Dart, Ecom Express, XpressBees, Shiprocket, etc.
- Monitor NDR, RTO, COD, returns and delivery TAT.
- Manage courier allocation based on cost, serviceability and performance.
- Track and resolve delayed/stuck shipments and delivery exceptions.
- Handle COD and logistics invoice reconciliation.
- Prepare logistics MIS and analyse courier performance.




- Identify opportunities to improve delivery performance and reduce logistics costs.
- Coordinate with warehouse, customer service, marketplace and accounts teams.
- Work on platforms such as Shiprocket, Unicommerce, Shopify or similar systems.

Candidate Profile

- 3-6 years of relevant D2C / E-commerce logistics experience.
- Hands-on experience with courier/3PL management, NDR, RTO, COD and reverse logistics.
- Strong Excel/MIS and data-analysis skills.
- Experience with multiple courier partners and shipping/order-management platforms.
- Candidates from Fashion, Jewellery, Lifestyle, Beauty or Consumer Brands would be preferred.

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