Required Skill Set / Keywords : -

- Excellent verbal and written communication skills.
- Strong customer relationship and interpersonal skills.
- Good knowledge of Microsoft Excel, Word, and Outlook.
- Strong coordination and follow-up abilities.
- Excellent organizational and multitasking skills.
- Ability to work under pressure and meet deadlines.
- Robust problem-solving and conflict-resolution skills.
- Experience with ERP or CRM software will be an added advantage.

Qualification : -

- Graduate in any discipline.
- MBA (Marketing/Operations) will be an added advantage.
- 1-5 years of experience in CRM, Customer Support, Customer Success, Sales Coordination, or Client Relationship Management.
- Experience in a manufacturing or packaging company will be preferred.

Key Performance Indicators (KPIs)

- Customer satisfaction and retention.
- Timely order updates and communication.
- Resolution of customer queries within defined timelines.
- Accuracy of customer records and CRM reports.
- Coordination efficiency with internal departments.
- Reduction in customer complaints and escalations.
- Improvement in repeat business and customer experience.

📌 CRM Executive (New Delhi)
🏢 BGSG Solutions
📍 New Delhi