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Create user accounts in Active Directory, email, and other platforms. Set up new hardware with necessary software and configurations. Provide access to necessary applications, network drives, and folders.

Offboarding: Disable or delete user accounts from all systems. Retrieve company-owned hardware and wipe data to ensure security. Reassign or archive emails and files as needed.

Asset Management: Maintain an inventory of IT assets, including laptops, desktops, servers, and software licenses. Track the location, status, and ownership of each asset. Manage asset allocation and return processes to ensure accurate tracking and compliance.

Laptop Refresh and Lifecycle Management: Develop and maintain a laptop refresh schedule based on hardware age, condition, and performance. Coordinate procurement of new laptops and retirement of outdated ones. Migrate data and settings from old laptops to new ones to ensure seamless transitions. Handle warranty claims, repairs, and maintenance for laptops during their lifecycle.

Qualifications: Bachelor's degree in Information Technology, Computer Science, or a related field (preferred). 1-3 years of experience in IT support or a similar role. Proficiency with DHCP, DNS, Ubuntu server management, and Jira. Familiarity with Virtual Machines (VMs) and OneDrive administration.





Experience in onboarding/offboarding processes and asset management. Strong problem-solving skills and the ability to troubleshoot technical issues effectively. Excellent communication skills, both written and verbal. Ability to work independently and as part of a team in a fast-paced workplace.

- Provide first and second level support for end users with technical issues

- Troubleshoot and resolve hardware and software problems
- Install, maintain, and upgrade computer systems and software
- Assist with network and server maintenance tasks
- Collaborate with IT team members to improve overall system functionality
- Create and maintain documentation for IT processes and procedures
- Manage user accounts and permissions
- Monitor and respond to system alerts and notifications
- Stay up to date on new technologies and best practices in the IT field
- Provide excellent customer service and communication to end users

Designation

IT Tier1 & 2 Support Specialist

Key Skills

Desktop SupportDesktop Support EngineerDHCPDNSFirewallIT Information TechnologyIT Infrastructure ManagementIT ManagementIT OperationsIT ProficiencyIT SecurityIT Security KnowledgeIT ServicesIT SupportServer Administration

Industry

IT Services and consulting

Functional Area

IT Hardware

Employment Type

Full Time

Education

No Formal Education

Job Type

Work From Office

📌 IT Tier1 & 2 Support Specialist (Bengaluru)
🏢 NuStartz
📍 Bengaluru