Job Description

A. Payment processing and cash allocation

- Review daily bank statements, payment receipts, and remittance advice.

- Identify customer payments and allocate them against the correct invoices in SAP or other financial systems.

- Process direct payments, partial payments, advance payments, and on-account payments.

- Ensure accurate posting of payment amounts, customer accounts, and references.

- Meet daily processing targets and agreed SLAs.

B. Unidentified and unapplied payments

- Investigate unidentified payments (UGL) and unapplied cash (ONA).

- Analyze bank references, remittance details, customer codes, and supporting documents.

- Follow up with customers, Collections, Treasury, and relevant stakeholders to obtain missing information.

- Monitor aged open items and ensure timely resolution.

- Perform appropriate clearing, transfers, and writebacks in line with approved procedures.

C. Case Management and customer queries

- Manage payment-related cases through Case Management tools.

- Investigate payment posting, allocation, receipt, and invoice balance queries.

- Review supporting documents before resolving or closing cases.





- Coordinate with Customer Experience (CX), Collections, and other teams to resolve outstanding issues.

- Provide timely and accurate updates to customers and internal stakeholders.

D. Reconciliation and financial controls

- Reconcile bank receipts with SAP postings and financial records.

- Identify and resolve payment discrepancies, duplicate postings, and incorrect allocations.

- Process approved reversals, transfers, and adjustments with appropriate supporting documentation.

- Maintain audit trails and comply with internal financial control requirements.

- Ensure all transactions are supported by valid remittance or other appropriate evidence.

E. Stakeholder coordination

- Coordinate with Collections, Treasury, Customer Experience, Billing, and other country teams.

- Follow up on missing remittance advice, payment confirmations, and invoice discrepancies.

- Support cross-country payment allocation and intercompany/IPO-related activities.

- Escalate unresolved or aged items to the appropriate stakeholder.

📌 Analyst (Chennai)
🏢 A.P. Moller - Maersk
📍 Chennai