Technical Analyst will assist in providing 24x7 global (US/UK/India) IT support for hardware and software used in production, manage/deliver content and services to technology teams and other departments in the organization.

- B.S. in Computer Science or a related field.
- Typically requires 3 to 5 yrs of experience servicing/troubleshooting desktops, laptops, printers,
- Willing to learn customer/user support in a corporate environment.
- Microsoft certifications preferred
- Excellent communication skills
- Candidate should be aware of incident management process of ITIL.
- Candidates should be flexible to work in rotation shifts.
- mobile devices and other peripherals. Experience with Service Now a plus
- Microsoft certifications and ITIL V3 certification desired
- Demonstrated ability to build, maintain and support workstation images.
- Demonstrated ability to work with vendors, inventory management, repair and mange computing assets.
- Ability to effectively collaborate within an IT team with shared responsibilities.

Primary Skills (Must Have)

Technical Skills

- Windows Desktop Administration (Windows 10/11)
- Microsoft 365 Administration
- Active Directory
- Basic knowledge of SCCM
- Microsoft Intune
- Windows Server Administration
- Hardware & Software Troubleshooting




- ServiceNow or any ITSM/Ticketing Tool
- Network Troubleshooting (TCP/IP, DNS, DHCP, VPN, LAN/WAN)
- ITIL Incident, Request, and Problem Management
- Experience working in a 247 Global Support Environment

Professional Skills

- Excellent verbal and written communication skills
- Solid customer service
- Good analytical and problem-solving abilities
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Strong documentation and knowledge-sharing skills

Secondary Skills (Good to Have)

- Hyper-V / VMware Administration
- PowerShell Scripting
- IT Asset & Inventory Management
- SOP and Knowledge Base Documentation
- Vendor Coordination and Management

Candidates should meet the following requirements:

- Excellent communication skills with the ability to interact effectively with global users and stakeholders.
- Willingness to work from the office 34 days per week (hybrid work model).
- Willingness to work in 247 rotational shifts, including night shifts, 5 days a week.
- Flexibility to provide support during planned maintenance windows, weekends, or on-call activities when required.
- Strong team player with a proactive attitude and a continuous learning mindset.

📌 Technical Analyst - IT Support (Bengaluru)
🏢 Augusta Infotech
📍 Bengaluru