Title: IT Support

Location: Gurgaon, Bengaluru, and Pune

Exp: 3-8 Yrs

Key Responsibilities-

Bachelor's degree in information technology, Computer Science, Engineering or a related discipline, with

6+ years of experience in Technical Support, Service Desk, End User Computing, Digital Workplace or IT

Operations within a global enterprise environment.

- Proven experience as a Technical Lead, Senior Support Engineer, Escalation SME or Technical Specialist,

with a strong track record of resolving complex technical issues and driving outcomes across multiple resolver groups.

- Deep hands-on expertise supporting Microsoft 365 services, including Outlook, Teams, Exchange Online,

SharePoint Online, OneDrive, Windows 10/11, endpoint management and enterprise application support.

- Strong knowledge of Active Directory, Microsoft Entra ID, MFA, SSO, Conditional Access, identity lifecycle management, VPN, remote access and network connectivity troubleshooting.
- Experience with ServiceNow or comparable ITSM platforms, including Incident, Request, Change,

Problem and Knowledge Management processes, combined with solid diagnostic, log analysis and root cause investigation capabilities.

📌 IT Support (Bengaluru)
🏢 NR Consulting
📍 Bengaluru