Key Responsibilities

- Provide L1/L2 technical support to employees for hardware, software, network, email, and system-related issues.

- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.

- Manage Windows operating systems, Microsoft Office/365, email systems, antivirus, and other business applications.

- Troubleshoot and maintain LAN, WAN, Wi-Fi, switches, routers, VPN, and internet connectivity.

- Manage user accounts, access permissions, password resets, and employee onboarding/offboarding IT requirements.

- Maintain IT assets and ensure proper IT asset inventory and documentation.

- Coordinate with vendors and service providers for hardware, software, networking, internet, AMC, and other IT requirements.

- Monitor system performance, backups, antivirus/security updates, and IT infrastructure.

- Assist in implementing and maintaining IT security policies and data protection practices.

- Maintain proper documentation of IT issues, resolutions, assets, licenses, and maintenance activities.

- Support ERP, HRMS, attendance, payroll,



and other business applications as required.

- Ensure timely resolution of IT tickets and user complaints.

- Assist with IT audits, system upgrades, software installations, and infrastructure projects.

- Provide support during new office setups, system migrations, and other IT-related projects.

Required Skills

- Strong knowledge of Windows OS and Microsoft Office / Microsoft 365.

- Positive understanding of networking concepts TCP/IP, LAN, WAN, DNS, DHCP, VPN, routers and switches.

- Hands-on experience in hardware and software troubleshooting.

- Knowledge of Active Directory, user management, and access control.

- Knowledge of antivirus, backup, endpoint security, and IT security practices.

- Experience in IT asset and vendor management.

- Good troubleshooting and problem-solving skills.

- Strong communication and interpersonal skills.

- Ability to independently handle day-to-day IT operations

📌 It Support Engineer (Mumbai)
🏢 Total Group
📍 Mumbai