Position Name: IT Support / Desktop Support Engineer

Experience: 1–3 Years

Location: Thaltej, Ahmedabad

Employment Type: Full-Time

About the Role

We are looking for a technically skilled and proactive IT Support / Desktop Support Engineer to manage day-to-day IT support, user access, hardware, software, networking, security policies, and IT infrastructure while ensuring smooth and uninterrupted business operations.

Key Responsibilities

IT Support & Desktop Management

- Provide technical support to employees for hardware, software, operating system, and connectivity-related issues.
- Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals.
- Install and configure Windows operating systems, drivers, antivirus, and required business applications.
- Diagnose and resolve hardware and software issues in a timely manner.
- Manage IT assets, including computers, laptops, peripherals, and other IT equipment.
- Maintain proper records of IT assets, installations, repairs, and replacements.

Active Directory & User Access Management

- Maintain Active Directory (AD) user accounts and ensure accurate user information.
- Create, modify, disable, and manage user accounts based on approved requests.
- Provide appropriate system and application access rights based on authorized approvals.
- Manage password resets, user access, and basic account-related issues.
- Ensure user access is aligned with company policies and security requirements.

VPN & Remote Access

- Manage and maintain VPN access for authorized users.
- Troubleshoot VPN connectivity and access-related issues.




- Coordinate with users to resolve remote access problems and ensure secure connectivity.
- Grant or modify VPN access based on approved requirements.

Firewall & Internet Security

- Maintain and manage firewall policies as per company-defined IT and security policies.
- Configure and update internet access restrictions based on approved requirements.
- Monitor and update firewall and internet access policies from time to time.
- Assist in maintaining secure internet and network access for employees.

Network & IP Management

- Manage static IP addresses and maintain proper IP allocation records.
- Monitor and manage IP traffic and troubleshoot connectivity-related issues.
- Support LAN, network connectivity, file sharing, routers, switches, and other network devices.
- Perform LAN cable crimping, testing, and basic network troubleshooting.
- Identify and resolve network-related issues to minimize business disruption.

IT Infrastructure & Security

- Perform regular Windows updates, security patches, antivirus updates, and system maintenance.
- Support installation, configuration, and troubleshooting of CCTV systems when required.
- Ensure IT systems and infrastructure are maintained according to company standards.
- Maintain proper documentation of IT configurations, access rights, network devices, and IT assets.

Business Continuity & Support Coverage





- Provide IT support on all working days to ensure uninterrupted business operations.
- Ensure timely resolution of employee IT issues and support requests.
- Coordinate and arrange a replacement/support engineer during planned or unplanned leave or absence to ensure continuous IT support coverage.

Requirements

- 1–3 years of experience in Desktop Support, IT Support, Hardware & Network Support, or a similar role.
- Hands-on experience with Windows operating systems, desktop/laptop troubleshooting, and IT peripherals.
- Working knowledge of Active Directory and user access management.
- Basic to intermediate knowledge of VPN, firewall policies, internet restrictions, and network security.
- Good understanding of LAN, IP addressing, static IP management, networking, and file sharing.
- Experience with routers, switches, printers, antivirus, drivers, and peripheral devices.
- Strong troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work independently and coordinate effectively with employees and internal teams.
- Diploma/Bachelor’s degree in Computer Science, IT, Computer Applications, or a related field is preferred.

Preferred Certifications

- CompTIA A
- CompTIA Network
- CCNA or equivalent networking knowledge

What We Offer

- Supportive and professional work workplace
- Learning and development opportunities
- Exposure to IT infrastructure, networking, security, and systems
- Career growth opportunities
- Competitive compensation and benefits

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person

📌 IT Support Engineer (Ahmedabad)
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