– IT Executive

Renown Pharmaceuticals Pvt. Ltd. (Renown Group of Companies)

Location: Vadodara, Gujarat

Department: Information Technology

Reports to: Director / Plant Head

Experience: 2–5 years in IT support and networking (pharma/manufacturing preferred)

Qualification: BCA / B.Sc. IT / B.E. / Diploma in Hardware & Networking; CCNA / MCSA / Microsoft 365 certification is a plus

ROLE SUMMARY

Manage all IT operations across office and plant, ensuring computers, internet, network, email, printers and ERP / Pharma Cloud run smoothly with minimum downtime, while supporting GMP IT compliance.

KEY RESPONSIBILITIES

- Provide help desk, in office and remote desktop support for all users; log and resolve issues on time.
- Install, format and troubleshoot desktops, laptops, Windows 7/8/10/11, printers, scanners and peripherals.
- Install and support MS Office / Microsoft 365; manage email accounts and troubleshoot Outlook and mail issues.
- Maintain LAN, Wi-Fi and internet; configure routers, switches and firewall; coordinate with ISPs.
- Install and administer Windows Server 2012/2016 and later; manage Active Directory users, domains and access rights.
- Provide first-level support for ERP / Pharma Cloud and coordinate with the vendor for escalations.
- Set up and troubleshoot video conferencing (Teams, Zoom, Meet) for meetings and audits.
- Manage antivirus, patch updates, IT asset register, licences and hardware AMC vendors.
- Ensure regular verified backups,



user access control and data integrity for computerised systems; support IT SOPs and audits.
- Create, modify and deactivate user IDs for email, domain and ERP based on approved requests; review access periodically.
- Monitor firewall logs, bandwidth usage and network security; block unsafe sites and prevent virus/ransomware attacks.
- Maintain CCTV, biometric and other IT-linked systems in coordination with the admin team.
- Support computer system validation (CSV) and audit trail settings on QC instruments along with QA.
- Plan IT purchases and upgrades, obtain vendor quotations and keep hardware and software up to date.

SKILLS REQUIRED

- Strong troubleshooting in hardware, software, OS and networking.
- Knowledge of firewall, routers, switches and network protocols (TCP/IP, DHCP, DNS, VPN).
- Windows Server, Active Directory and Microsoft 365 administration.
- Basic understanding of backups, IT security and data integrity (ALCOA ); pharma exposure is a plus.
- Ability to explain technical issues simply to non-technical users.
- Good communication and willingness to handle urgent issues after office hours.

KEY PERFORMANCE INDICATORS

- Network and internet uptime.
- Average time taken to resolve user issues.
- Backup success rate and restore test results.
- Zero major security incidents and no IT-related audit observations.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits

- Health insurance
- Leave encashment
- Provident Fund

Work Location: In person

📌 IT Executive (Ranu)
🏢 RENOWN PHARMACEUTICALS
📍 Ranu