Responsibilities

- Administer and support IBM i (AS/400) systems to ensure high availability and performance.
- Monitor storage utilization and perform capacity planning and storage allocation.
- Perform backup, recovery, and restore operations using BRMS and enterprise backup solutions.
- Install and apply PTFs, perform system upgrades, and execute IPL activities.
- Monitor system health, analyze performance and implement performance tuning recommendations.
- Troubleshoot hardware, storage, operating system and application-related issues.
- Manage user profiles, system security and access permissions.
- Support High Availability (HA) and Disaster Recovery (DR) environments and participate in DR testing.
- Respond to incidents, perform root cause analysis (RCA),



and implement preventive actions.
- Handle incident, problem, and change management activities in accordance with ITIL processes.
- Work with infrastructure, storage, network, and application teams to resolve complex technical issues.
- Maintain system documentation, operational procedures, and support knowledge base articles.
- Provide 24×7 production support and participate in on-call rotations as required.
- Ensure compliance with organizational security policies, backup standards, and service level agreements (SLAs).

📌 iSeries Storage Support Specialist (Bengaluru)
🏢 Kyndryl
📍 Bengaluru