Roles and Responsibilities :

- Receive and promptly acknowledge onboarding requests from the Front Office (FO)

- Review deal background, transaction details and associated timelines

- Lead end-to-end coordination to facilitate KYC and refresh activities

- Perform accurate and timely case creation, updates, and tracking on client platforms

- Manage product fulfilment tasks including gathering documents, query resolution, chasing internal teams and supporting issue resolution

- Ensure client responses are received in the correct format

- Proactive follow-up with the FO team for outstanding documents and provide regular updates to the KYC operations team

- Drive timely completion of requests by effective prioritizing and coordination with the FO and onshore CDS team

- Completion of trigger refresh by coordinating with KYC Refresh team

- Ensure adherence to client procedures, internal policies and regulatory requirements

- Monitor and manage case aging, identify bottlenecks, and proactively manage FO escalations

- Serve as the primary point of contact for FO stakeholders, providing transparent and timely case updates

- Develop and present MIS reports, KYC trackers, operational dashboards and KPI reports

- Conduct regular governance meetings and service review sessions with key stakeholders





- Ensure achievement of agreed SLAs, KPIs, and quality standards

- Develop and maintain SOPs, best practices, and knowledge repositories to support operational excellence

Job Requirements :

- 10-16 years of experience; excellent written and spoken communication skills; team handling experience

- Basic understanding of KYC/AML checks

- Knowledge of IB product classification, such as M&A; Advisory, ECM/DCM, underwriting, Syndicated Loan, Lev Fin, etc.

- Understanding of the deal lifecycle

- Robust project management (tracking and governance) and inter-team coordination skills (with FO and Ops teams) to manage urgency triggers from IB deal team’s lens

- Expertise in information research and data gathering from public / internal sources / market databases

- Proficiency in Client Lifecycle Management (CLM) technology platforms

- Expertise in using market databases such as Company House Factiva, Refinitiv World-Check, Lexis Nexis, Orbis, LEI Worldwide

- Bespoke qualitative research skills Experience of CRM platforms

- UK and US regulatory certifications Subject Matter Expert for complex cases involving sanctions exposure, PEP relationships, adverse media and high-risk jurisdictions

📌 Investment Banking Client Onboarding (Gurugram)
🏢 Acuity Knowledge Partners
📍 Gurugram