: International Voice Process Customer Support

We are looking for customer-focused professionals to join our International Voice Process team. This role involves handling customer calls, understanding concerns, providing accurate information, and resolving issues professionally and efficiently.

Key Responsibilities

- Handle customer interactions over voice calls with professionalism, confidence, and courtesy.
- Understand customer queries, concerns, and service-related requests through active listening.
- Provide clear, accurate, and relevant resolutions in line with process guidelines.
- Troubleshoot basic service, account, billing, or technical concerns where applicable.
- Deliver a positive customer experience in every interaction.
- Document call details and update customer records accurately in relevant systems.
- Escalate complex cases to the appropriate team as required.
- Meet quality, productivity, compliance, and customer satisfaction targets.
- Follow company policies, data privacy requirements, and communication standards.

Candidate Requirements

- Excellent verbal and written communication skills in English.
- Comfortable handling international customer calls in a voice-based setting.
- Strong listening, problem-solving, and customer-handling skills.
- Ability to communicate clearly, patiently,



and professionally.
- Basic computer knowledge and the ability to navigate multiple applications during calls.
- Ability to work effectively in a fast-paced environment.
- Willingness to work in complete night shifts as per business requirements.

Eligibility

- Education: 10+2 / Higher Secondary pass or equivalent.
- Experience: Freshers with excellent English communication skills are welcome. Candidates with up to 1 year of experience in international voice process, customer service, technical support, or voice support are preferred.
- Shift Requirement: Must be comfortable working complete night shifts.

Benefits

- Two-way cab facility for eligible employees.
- Opportunity to build communication, customer service, and process-handling skills.
- Professional work environment with structured training and performance support.

Preferred Skills

- International voice process experience
- Customer service and customer experience focus
- Active listening and empathy
- Call handling and query resolution
- CRM or ticketing tool knowledge
- Multitasking and time management

Please share your resume, or call us at [(phone hidden)] for more information. Interview timing: 11AM to 6PM

📌 International Voice Process Executive | Foundever (Hyderabad)
🏢 Foundever
📍 Hyderabad