Job Title:

International Voice & Chat Support Executive

Roles & Responsibilities:

- Handle inbound and outbound customer interactions through voice calls and chat support for international clients.
- Provide prompt, accurate, and professional resolutions to customer queries and concerns.
- Deliver excellent customer service while maintaining high levels of customer satisfaction.
- Understand customer requirements and provide appropriate solutions as per company guidelines.
- Document customer interactions accurately in CRM systems.
- Meet individual and team KPIs related to quality, productivity, customer satisfaction, and adherence.
- Escalate complex issues to relevant teams whenever required.
- Maintain a thorough understanding of products, services, and processes.
- Ensure compliance with company policies, quality standards, and data security guidelines.
- Collaborate with internal teams to resolve customer concerns effectively.
- Handle multiple chats simultaneously while maintaining response quality and turnaround time.




- Maintain professional communication skills, empathy, and active listening during customer interactions.

Required Skills:

- Excellent verbal and written communication skills in English.
- Strong customer service and problem-solving abilities.
- Ability to handle international customers professionally.
- Good typing speed and multitasking skills.
- Basic computer knowledge and familiarity with CRM tools.
- Ability to work in rotational shifts, including night shifts.
- Robust interpersonal skills and a customer-centric approach.

Qualifications:

- Graduate/Undergraduate.
- Freshers and experienced candidates can apply.
- Prior experience in International Voice, Chat, Customer Support, Sales, or Technical Support will be an added advantage.

Contact : HR Smruti - (phone hidden)

Mail : [email protected]

Time : 8:00 AM to 5:00 PM

📌 International Voice & Chat Process (Pune)
🏢 Tech Mahindra
📍 Pune