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Shaadi.com is seeking a dedicated International Customer Support representative to assist our global clientele in navigating our online matchmaking platform.

Responsibilities include resolving customer inquiries via phone, email, and live chat, providing technical assistance for account-related issues, and ensuring a positive user experience. The ideal candidate will have strong communication skills, a customer-centric approach, and the ability to multitask in a fast-paced setting. Previous experience in customer service or support roles is preferred, and knowledge of multiple languages is a plus. Join our dynamic team and help connect individuals worldwide in their pursuit of love and companionship.

- Provide high-quality, efficient customer support to international users of Shaadi.com

- Respond to customer inquiries and issues through email, chat, and phone communication
- Educate users on how to effectively use the website and troubleshoot any technical problems




- Ensure customer satisfaction by resolving issues in a timely and professional manner
- Collaborate with other team members to address escalated customer concerns
- Keep accurate records of customer interactions and follow up as needed
- Stay up-to-date on Shaadi.com's features and services to provide accurate information to customers
- Work collaboratively with the tech team to address technical issues and improve customer experience
- Must have excellent communication skills and be fluent in English (additional languages are a plus)
- Previous customer service experience and knowledge of the online dating industry is preferred.

Designation

international customer support

Key Skills

Customer Care ExecutiveCustomer EngagementCustomer Queries HandlingCustomer SupportInternational Customer Support

Industry

BPO

Functional Area

Sales & Marketing

Employment Type

Full Time

Education

12th

Job Type

Work From Office

📌 international customer support (Mumbai)
🏢 Transcom
📍 Mumbai