Title: International Chat Process

Location: Mumbai

Exp: 1+ Yrs

: Key Responsibilities-

- Handle customer queries and provide appropriate resolutions through chat.
- Manage escalations and complaints from dissatisfied customers.
- Ensure customer issues and complaints are resolved within defined SLAs.
- Identify and resolve routine customer issues by following established guidelines and processes.
- Maintain a high level of customer service and ensure a positive customer experience.
- Collaborate with team members and supervisors to resolve customer concerns.
- Work effectively under pressure and within defined timelines.
- Follow instructions and guidelines for daily tasks and new assignments.
- Work as an individual contributor within a team.
- Be willing to work in rotational shifts.

Required Skills:

- 1+ years of experience in International Chat Process / Customer Support.
- Excellent written and verbal communication skills.
- Strong problem-solving skills.
- Positive collaboration and interpersonal skills.
- Ability to work effectively in a team.
- Ability to perform under pressure.
- Strong customer-handling and issue-resolution skills.

📌 International Chat Process (Mumbai)
🏢 NR Consulting
📍 Mumbai