Customer Support Executive – International Chat Support

Job Title: Customer Support Executive – International Chat Support

Industry: BFSI / Financial Services

Job Type: Full-Time

Work Mode: Work from Office

Location: Sector 30, Gurugram, Haryana

Experience: Minimum 6 months of International BFSI/BPO experience

Education: Graduation is mandatory

Working Days: 5 days per week

Shift: Rotational shifts

Week Off: Rotational

Job Summary

We are hiring Customer Support Executives for an international chat support process within the BFSI/financial services sector.

The selected candidate will assist customers through chat, handle account and service-related queries, provide accurate information, and follow established process, quality, and compliance requirements.

Key Responsibilities

- Handle customer queries through international chat support.
- Assist customers with account, transaction, and service-related queries.
- Provide accurate and timely information according to defined processes.
- Communicate clearly and professionally with customers.
- Manage multiple chat interactions while maintaining accuracy and service quality.
- Follow process guidelines, quality standards, and applicable compliance requirements.
- Document customer interactions and update relevant information in internal systems.
- Escalate queries to the appropriate team when required.
- Meet defined productivity, quality, and customer-service standards.

Mandatory Eligibility Criteria
- Graduation is mandatory.




- Minimum 6 months of experience in an International BFSI process is mandatory.
- Candidates with relevant international BPO experience may be considered where the process requirements permit.
- Good written and verbal communication skills.
- Strong typing and multitasking abilities.
- Customer-oriented approach with good problem-solving skills.
- Good attention to detail and ability to follow established processes.
- Comfortable working in rotational shifts and rotational week-offs.
- Willingness to work from the office in Sector 30, Gurugram.

Please note: Candidates who do not meet the mandatory graduation and relevant BFSI experience requirements may not be considered for this position.

Compensation & Perks

- ₹30,000 – ₹31,000 per month CTC, depending on experience and eligibility.
- 5 working days per week.
- Rotational shifts and rotational week-offs.
- Both-side cab facility, subject to applicable company and process guidelines.
- Process training and workplace support.
- Opportunity to work in an international customer support environment.

Work Location

Sector 30, Gurugram, Haryana

Work Mode: Work from Office

Application Process

Interested candidates who meet the mandatory eligibility criteria may share their updated CV with the recruitment team.

Email: [email protected]

Contact: (phone hidden)

Pay: ₹30,000.00 - ₹31,000.00 per month

Work Location: In person

📌 International Chat Support (Gurugram)
🏢 Medhansh Business Services
📍 Gurugram