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As an International BPO Executive at Webvio Technologies Pvt Ltd, you will be responsible for handling inbound calls from customers around the world. You will provide excellent customer service, resolve queries and concerns, and promote company products and services. Additionally, you will be required to meet and exceed sales targets, maintain accurate records of customer interactions, and adhere to company policies and procedures.

The ideal candidate will have excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment. This is a great opportunity to join a dynamic team and grow your career in the BPO industry.

- Manage international BPO operations and ensure smooth workflow

- Handle client queries and provide timely and accurate solutions
- Coordinate with team members to meet service level agreements and targets




- Monitor performance metrics and prepare reports for management
- Implement best practices in customer service and process improvement
- Collaborate with cross-functional teams to drive operational efficiency
- Resolve escalated issues and provide appropriate resolutions
- Stay updated on market trends and competitor activities
- Train and mentor team members to enhance their skills and performance
- Maintain solid relationships with clients for business growth and retention.

Designation

International BPO Executive

Key Skills

B2C SalesBPOCold CallingCommunication SkillsCustomer Care ExecutiveCustomer SupportInbound SalesInternational BPO

Industry

BPO

Functional Area

Customer Support/Service

Employment Type

Full Time

Education

11th to 12th

Job Type

Work From Office

📌 International BPO Executive (Kolkata)
🏢 Webvio Technologies
📍 Kolkata