Job DescriptionWalkin In TCS at Chennai Date:-05-09-2026

Location

-Chennai

Skill:-Intel

EMA Exp:-5 to 12 Must have

Skill

- Intel EMA Architecture &

• Capabilities Remote Device Recovery &

• Break ‐ Fix Endpoint Security &

• Access Control Integration with EUC Tooling Integration with EUC Tooling Operational Governance &

• Automation JD Job Requirements* Technical Skills Strong hands‐on experience with: Intel EMA server deployment and configuration Intel AMT‐enabled device management OOB remote troubleshooting and recovery Valuable understanding of: Windows enterprise endpoints Networking fundamentals (ports, certificates, DNS) PKI and secure authentication models Experience working with: Intune and/or SCCM ecosystems ServiceNow or similar ITSM platforms Familiarity with: VIP / executive support models Remote and distributed workforce environments Process &

• Operational Skills ITIL Incident, Problem, and Change Management Experience supporting P1/P2 incidents Understanding of audit and security compliance requirements Key Responsibilities* Intel EMA Design &





• Implementation Design and deploy Intel EMA in enterprise EUC environments Configure EMA server, device onboarding, and access models Define personas and supported use cases (VIP, remote users, break‐fix) Remote Support &

• Device Recovery Act as SME for out‐of‐band endpoint recovery Support remote troubleshooting when OS, VPN, or network is unavailable Reduce onsite visits and device replacement through remote recovery Operational Support &

• Incident Handling Serve as L3 escalation for Intel EMA related incidents Support Service Desk and EUC teams during major incidents Develop standard recovery playbooks Security, Access &

• Governance Enforce secure access controls for EMA usage Maintain audit logs and compliance evidence Participate in security reviews and risk assessments Documentation, Automation &

• Improvement Create SOPs, runbooks, and knowledge articles Identify automation opportunities within EMA workflows Continuously improve device recovery success rates

📌 Intel EMA SME (Chennai)
🏢 Tata Consultancy Services
📍 Chennai