Walkin In TCS at Chennai

Date:-05-09-2026

Location:-Chennai

Skill:-Intel EMA

Exp:-5 to 12

Must have Skill:-

Intel EMA Architecture & Capabilities

Remote Device Recovery & Break ‑ Fix

Endpoint Security & Access Control

Integration with EUC Tooling

Integration with EUC Tooling

Operational Governance & Automation

JD

Job Requirements*

Technical Skills

Strong hands‑on experience with

Intel EMA server deployment and configuration

Intel AMT‑enabled device management

OOB remote troubleshooting and recovery

Positive understanding of

Windows enterprise endpoints

Networking fundamentals (ports, certificates, DNS)

PKI and secure authentication models

Experience working with

Intune and/or SCCM ecosystems

ServiceNow or similar ITSM platforms

Familiarity with

VIP / executive support models

Remote and distributed workforce environments

Process & Operational Skills

ITIL Incident, Problem, and Change Management

Experience supporting

P1/P2 incidents

Understanding of audit and security compliance requirements

Key Responsibilities*

Intel EMA Design & Implementation





Design and deploy Intel EMA in enterprise EUC environments

Configure EMA server, device onboarding, and access models

Define personas and supported use cases (VIP, remote users, break‑fix)

Remote Support & Device Recovery

Act as SME for out‑of‑band endpoint recovery

Support remote troubleshooting when OS, VPN, or network is unavailable

Reduce onsite visits and device replacement through remote recovery

Operational Support & Incident Handling

Serve as L3 escalation for Intel EMA related incidents

Support Service Desk and EUC teams during major incidents

Develop standard recovery playbooks

Security, Access & Governance

Enforce secure access controls for EMA usage

Maintain audit logs and compliance evidence

Participate in security reviews and risk assessments

Documentation, Automation & Improvement

Create SOPs, runbooks, and knowledge articles

Identify automation opportunities within EMA workflows

Continuously improve device recovery success rates

📌 Intel EMA SME (Chennai)
🏢 Tata Consultancy Services
📍 Chennai