Job Title: Executive / Senior Executive Insurance Support & Operations

Location: Mumbai

Department: Insurance

Employment Type: Full-time

Experience: 2–5 Years

Job Summary

We are looking for an Executive / Senior Executive – Insurance Support & Operations to manage end-to-end insurance sales support, policy processing, partner coordination, compliance, and operational activities.

The role will act as a key link between internal branch teams, sales partners, relationship managers, and insurance companies, ensuring smooth policy issuance, accurate documentation, timely resolution of operational requirements, and effective product enablement.

Key Responsibilities

1. Quotation & Illustration

- Prepare multi-insurer quotations, benefit illustrations, and plan comparisons.
- Analyze and compare products based on perks, premiums, returns, riders, and exclusions.
- Support sales teams with accurate product information to facilitate client conversions.

1. Fresh Case Login & Policy Issuance

- Coordinate the complete process from proposal login to final policy issuance.
- Collect and verify proposal forms, KYC documents, medical reports, and other supporting documents.
- Coordinate with insurance company RMs for case login, underwriting requirements, medicals, and pending documentation.
- Track cases closely and ensure timely issuance.
- Maintain accurate records of issued policies and supporting documents in internal systems.

1. Financial Analysis

- Conduct financial evaluations of insurance products, including IRR and net yield calculations.
- Compare savings, guaranteed-return, and market-linked insurance plans.
- Provide data-driven product comparisons to support the sales team.

1. Agent & Partner Enablement

- Support and educate POSPs, retail agents, relationship managers, and branch teams on insurance products.
- Conduct product briefings covering features, benefits, USPs, riders, exclusions, and competitive positioning.
- Ensure distribution partners have the latest product and process information.

1. Insurer Relationship Management

- Maintain regular coordination with insurance company representatives and RMs.
- Follow up for quotations, underwriting decisions,



pending requirements, and policy issuance.
- Escalate and resolve operational issues to ensure smooth case processing.

1. Data & Renewal Management

- Maintain and reconcile insurer databases related to fresh business, pending cases, issued policies, and renewals.
- Track upcoming renewal pipelines and coordinate with relevant stakeholders.
- Maintain accurate MIS and operational reports.

1. Branch & Internal Coordination

- Coordinate with regional desks, branch teams, equity branches, and Head Office for insurance-related requirements.
- Support branches in handling insurance queries and cross-sell opportunities.
- Understand branch-level requirements and ensure timely operational support.

1. Lead & Pipeline Management

- Conduct structured follow-ups on fresh insurance enquiries, branch walk-ins, and digital leads.
- Maintain lead and conversion trackers.
- Coordinate with relevant sales teams to ensure timely lead closure and follow-up.

1. Verification & Quality Calling

- Conduct Pre-Issuance Verification Call (PIVC) and post-issuance verification calls as required.
- Verify customer consent, understanding of policy benefits, contact details, and key policy information.
- Identify discrepancies and escalate concerns to the appropriate stakeholders.

1. Misselling & Risk Mitigation

- Review proposal forms and customer interactions to identify potential misrepresentation, unauthorized commitments, or documentation discrepancies.
- Flag signature mismatches, incorrect information, or potential misselling concerns.
- Ensure appropriate corrective action and documentation.

1. Free-Look Cancellation Management

- Coordinate and process free-look cancellation requests.
- Identify and document reasons for cancellation.




- Conduct root-cause analysis and share observations with relevant stakeholders.

1. Regulatory Compliance

- Ensure insurance sales support and documentation processes comply with applicable IRDAI regulations, guidelines, code of conduct, and internal SOPs.
- Maintain proper documentation and audit trails for insurance transactions.
- Ensure product communication and sales enablement material is accurate and compliant.

1. Training & Product Enablement

- Organize and coordinate insurance product training sessions and webinars for branch teams and distribution partners.
- Schedule virtual and physical training programs across branch locations.
- Disseminate updated product comparison sheets, underwriting guidelines, process updates, and regulatory changes.

Required Skills & Competencies
- Strong understanding of life insurance products and insurance operations.
- Good knowledge of policy issuance, underwriting, documentation, and renewals.
- Working knowledge of IRR, yield calculations, and product comparisons.
- Strong coordination and relationship management skills.
- Excellent follow-up and stakeholder management abilities.
- Good analytical and problem-solving skills.
- Strong communication and presentation skills.
- Proficiency in MS Excel, PowerPoint, and MIS reporting.
- Ability to manage multiple cases and priorities simultaneously.
- Strong attention to detail and compliance orientation.

Preferred Experience
- 2–5 years of experience in insurance operations, sales support, insurance broking, bancassurance, wealth management, or a similar financial services environment.
- Experience coordinating with multiple insurance companies and their RMs will be an advantage.
- Candidates with experience in policy issuance, underwriting coordination, POSP/agent support, PIVC, renewals, or insurance compliance will be preferred.

Key Attributes
- Process-oriented and detail-focused
- Strong ownership and accountability
- Proactive follow-up approach
- Customer and partner-centric mindset
- Good communication and interpersonal skills
- Ability to work effectively with sales, operations, branches, and external insurers

📌 Insurance Support & Operations (Mumbai)
🏢 Choice International
📍 Mumbai