Job Title: Manager - KPO Insurance Operations

Must have certifications from Chartered Insurance Institute (CII)

- (CF1) UK Financial Services, Regulation and Ethics
- (FA2) Pensions Administration.

Location: Airoli (Navi Mumbai)

Role Description:

- 8-12 years of KPO Insurance and/or operations experience
- At least 2-3 years of experience in a people management role. Min.15-20 people managing experience required.
- Must have certifications from Chartered Insurance Institute (CII)

o (CF1) UK Financial Services, Regulation and Ethics o (FA2) Pensions Administration.

- Experience in securities / mutual funds industry. Transfer agency experience will be added advantage.
- Managing the production floor, handling all process and people related issues.
- Addressing escalated issues with respect to service delivery and reports any potential problems to the management.




- Participating in the weekly conference calls and updating the weekly status reflecting the process performance.
- Process improvement Planning and solid process control.
- Client interaction and Query/Escalation Management which helps with high level of Customer Satisfaction.
- Effective communication with Subordinates and keeping them updated with recent changes and updates in the process.
- Ensure existing process documentation remain up to date as agreed with client.
- Regular operational calls/meetings with team to review performance. • Ensure root cause analysis is conducted for the errors and identify corrective and preventive actions for the errors.
- Self-starter and motivated.
- Proficiency with Microsoft Office Suite with advanced skills using Excel (formulas, macros, etc.)

Interested candidates can share their updated CV on [email protected]

📌 Insurance Operations Manager (Navi Mumbai)
🏢 Atos
📍 Navi Mumbai