- Support the queries received through the various HR communication channels in accordance with the

Companys values, department’s guidelines and KPI goals

- Take ownership of queries and ensure they are followed through to a resolution
- Handle all queries in accordance with the Company’s values and policies as well as General Data Protection

Regulation

- Report and escalate issues to direct report in a timely manner
- Participate and contribute actively to the monthly team review
- Handle tasks assigned by the ERD Supervisor or Coordinator
- Handle ERD tasks within the set deadlines
- Manage the smooth cooperation of the ERD team internally with the rest of HR teams as well as other

departments, Operations or Support Functions

- Follow and apply Regulations regarding personal and performance data confidentiality and security




- Be positive and proactive and have a desire for applying continuous improvement processes
- Adhere to Teleperformance Rules & Regulations on personal & performance data Confidentiality & Security
- Adhere to Internal and External Standards as those released by the Steering Committees
- Attend recurrent trainings published by the Client/Company on a regular basis
- Other duties as assigned

Knowledge - Qualifications

- High School diploma or equivalent
- Bachelor’s degree in Human Resources, communication or psychology is desirable
- Knowledge of additional language is desirable

Experience

- 12 months work experience in customer service oriented position is required

📌 HR Helpdesk || Employee Relationship Specialist || Mohali (Sahibzada Ajit Singh Nagar)
🏢 TP
📍 Sahibzada Ajit Singh Nagar