Job Title: Inside Sales Executive Business Group/ Support Dept: Call Center - India Reporting To: Team Leader: Contact Center Purpose of Role: The Inside Sales Executive is responsible for driving outbound sales efforts by proactively engaging potential customers through phone-based communication. This role focuses on identifying customer needs, presenting tailored product or service solutions, and closing sales to contribute to revenue growth. The position requires a persuasive communicator with strong interpersonal and negotiation skills, dedicated to delivering results in a fast-paced sales environment.

Accountability &

Responsibilities of Role: ●

- Make outbound calls to prospective customers from provided databases or marketing-generated leads. ●
- Understand customer needs and qualify leads to pitch appropriate products or services. ●
- Address objections and convert cold/warm leads into confirmed sales or scheduled follow-ups. ●
- Accurately document customer interactions and outcomes in the CRM system. ●
- Consistently meet or exceed daily, weekly, and monthly sales targets and performance KPIs. ●
- Conduct timely follow-ups through calls, emails, or messaging platforms to nurture leads and close deals. ●
- Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention. ●
- Stay informed on product features, promotions, industry trends, and competitor offerings. ●
- Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities.

Position Requirements: Educational Background: ●
- Bachelor’s degree in business administration, Marketing, Communications, or a related field (preferred).

Work Experience:



● 1–3 years of experience in outbound calling, tele sales, or inside sales. ●

Experience with CRM systems and sales tracking tools. ●

- Preferred exposure to B2C or B2B tele sales in industries such as telecom, education, finance, SaaS, or insurance.

Technical / Industry Skills: ●
- Robust communication, persuasion, and negotiation skills. ●
- Target-driven with a high level of self-motivation and resilience.

Key Competencies: ●

- Delivering Results &
- Fostering Ownership: Consistently meets performance metrics and takes accountability for results. ●
- Building Customer Value: Anticipates customer needs and provides solutions that build loyalty and satisfaction. ●
- Networking &
- Influencing Collaboratively: Builds rapport quickly and influences decisions through clear, persuasive communication. ●
- Driving Change: Adapts to changing goals and market conditions with agility and a positive attitude. ●
- Shaping Strategy: Stays informed about industry trends and aligns sales pitches to business strategy.

Quantstar

Services LLP | A limited Liability Partnership | LLPIN: ACP-8101 S-1501, Bestech PVGS, Sector 81, Gurgaon-122004. [email protected] | www.quantstar.in ●
- Leading Teams: Supports team success through collaboration, knowledge sharing, and peer motivation (if applicable).

Success Metrics: ●

- Number of conversions/sales achieved ●
- Call volume and productive talk time ●
- Conversion rate from leads to customers ●
- Follow-up response rate and CRM data accuracy Work Environment &
- Schedule: ●
- Full-time role; shift-based or fixed schedule as per business requirements ●
- On-site model ●
- May require weekend availability based on campaign or customer demand

📌 Inside Sales Executive (Gurugram)
🏢 StarZen
📍 Gurugram