Key Responsibilities

Technical Support Provide technical guidance to customers and internal sales teams on dairy applications, product performance, and process improvement.

Customer Troubleshooting Act as the main point of contact for technical issues, complaints, and problem-solving at customer sites.

Trials and Applications Plan and conduct product trials with customers in collaboration with application specialists and account managers.

Business Development Support Support growth in cultures, enzymes, probiotics, and test kits through technical workshops, demonstrations, and customer visits. Plant Audits and Line Studies.

Conduct customer plant audits and line studies to identify issues and support resolution, including bacteriophage-related challenges.

Training Train internal teams,



distributors, and customers on dairy technologies, best practices, and product usage.

Experience

5–8 years of relevant experience in the dairy or food industry, including at least 5 years in a dairy plant, quality, production, product development, or technical support role. Skills Strong knowledge of dairy processing, fermentation, cultures, and enzymes.

Positive troubleshooting and problem-solving skills Strong communication and presentation abilities.

Customer-focused and able to work independently Willingness to travel extensively across East India

📌 Industry Technology Specialist – Dairy Technology (Kolkata)
🏢 Novonesis
📍 Kolkata