Guide Global Operations From ERP Onboarding to Everyday Adoption

Take enterprise technology from implementation to everyday impact worldwide. Join Emapta as an Implementation & Customer Experience Specialist , helping global customers configure platforms, resolve technical challenges, prepare operational data, and accelerate adoption. Become a strategic link between product and customer success while building a long-term international career alongside top 1% talent.

Your Gateway to Global Customer Experience

- Employment Type: Full-time
- Shift: Night Shift (9:00 AM-5:00 PM EST/EDT), Weekends Off
- Work Setup: Hybrid | 105 B Wing Balaji Complex Chinchavali | India

Exciting Perks Await!

- Competitive package
- Medical life insurance
- Standard government and Emapta perks
- Well-equipped, modern, and accessible offices
- Employee engagement initiatives
- Mentorship and exposure to global leaders and teams
- Diverse, inclusive, and supportive culture
- Transparent performance management
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)

The Qualifications We Seek

- More than 3 years of experience in B2B SaaS support, software implementation, customer success, or a related customer-facing technology role
- Proven experience supporting complex, data-intensive enterprise or operations platforms , with experience in ERP, supply chain, inventory, accounting, or MES software preferred over consumer applications
- Exceptional spoken and written English communication skills, with solid empathy, skilled polish, and tone control when communicating asynchronously or through live video calls with operations managers
- Advanced Microsoft Excel or Google Sheets skills, including advanced lookups, pivot tables, data normalization, text parsing, and error handling
- Proven ability to manipulate, clean, and prepare large CSV data exports




- Ability to work a dedicated six-hour daily window that overlaps standard U.S. Eastern business hours (9:00 AM-5:00 PM EST/EDT)
- Basic SQL literacy or strong aptitude to learn SQL within the first month to query PostgreSQL for support triage, preferred
- Prior experience with supply chain or ERP systems , preferred
- Experience creating software documentation or video walkthroughs , preferred

Your Daily Tasks Tier 1/2 Technical Support & Triage

- Serve as the first line of support for customer tickets and product inquiries
- Reproduce reported software bugs and investigate data configuration issues
- Resolve user errors directly whenever possible
- Prepare clear escalation briefs with replication steps, tenant IDs, and relevant technical context when core engineering intervention is required

Customer Sandbox & Demo Provisioning
- Provision new customer tenant environments
- Configure role permissions according to customer requirements
- Seed realistic personas and operational mock data
- Maintain active demo environments ahead of customer onboarding sessions

Training & Customer Enablement
- Conduct live video walkthroughs with client operations personnel
- Produce guided software tutorials through Loom
- Maintain module user guides and software documentation
- Update instructional materials with accurate and current screenshots

Customer Data Preparation
- Clean, map, deduplicate, and format customer legacy data exports
- Prepare item master records, bills of materials, vendor lists, customer sheets,



beginning inventory counts, and other operational datasets
- Apply advanced spreadsheet techniques to prepare customer data before ingestion

Customer Release Notes & Communication
- Author transparent and user-friendly release notes
- Translate product updates into accessible feature summaries
- Explain software changes clearly to non-technical operations managers, inventory clerks, plant directors, and other customer users

About the Client Our client develops an AI-native enterprise operations platform that unifies finance, manufacturing, supply chain, CRM, quality, sourcing, treasury, and product lifecycle management. They combine ERP functionality, shared operational data, workflow automation, and embedded AI to replace fragmented business systems.

Their technology helps organizations manage financials, inventory, production, orders, suppliers, compliance, and customer operations through one connected environment. With modular capabilities and integrated data, they give complex businesses greater visibility, traceability, control, and intelligence across their global operations.

Join the Top 1% Talent. A Better Career. A Better Life.

Join us at Emapta, and let your professional journey flourish in the heart of India's vibrant culture!

Recognized as one of Asia's rising tech and outsourcing destinations, we offer a wealth of opportunities to showcase your talent to the world. At Emapta, we connect you with global clients, giving you international exposure without leaving the comfort of your home country. With over 1,200 international clients and a decade of proven success, we provide a strong foundation for your career growth.

Here, innovation, collaboration, and continuous learning are part of everyday life, and work-life balance is more than just a promise-it's a reality.

#EmaptaEra #EmaptaIndia

📌 Implementation & Customer Experience Specialist (Coimbatore)
🏢 Emapta Global
📍 Coimbatore