Company Description

Comparison Junction is a unified comparison and switching platform that helps customers find better-value deals across Energy, Telecom, Travel, Insurance, Banking, and other essential services.

With over a decade of experience in telesales, digital sales, and inbound customer acquisition, our teams help customers compare available options, understand their choices, and complete their switching journey with confidence.

Role Description

This is a full-time, on-site Human Resources Representative – People & Culture role, working on the USA Night Shift.

The HR Representative will be responsible for supporting employees throughout their employee lifecycle and ensuring a positive, productive, and engaging workplace experience.

The role will work closely with employees, Team Leaders, Managers, and HR leadership to manage employee engagement, attendance, employee relations, HR processes, policy implementation, performance support, and workplace culture.

This is a hands-on HR role requiring strong employee interaction, communication, problem-solving, documentation, and follow-through.

Key Responsibilities

Employee Relations & People Support

- Act as the first point of contact for employees regarding HR-related queries and concerns.
- Build strong relationships with employees and create an approachable HR presence on the floor.
- Listen to employee concerns and ensure appropriate resolution or escalation.
- Support managers and employees in resolving workplace issues professionally and fairly.
- Maintain confidentiality while handling sensitive employee matters.

People & Culture
- Drive initiatives that strengthen employee engagement, belonging, recognition, and workplace culture.
- Organise employee engagement activities, celebrations, recognition programs, and team initiatives.
- Identify employee morale and engagement concerns and recommend appropriate actions.
- Promote company values and expected workplace behaviours.
- Support initiatives that improve the overall employee experience.

HR Operations
- Manage and maintain employee records and HR documentation.




- Support attendance, leave, shift, roster, and schedule-related processes.
- Coordinate joining formalities, onboarding, transfers, confirmations, and exits.
- Ensure HR processes are followed consistently across teams.
- Maintain accurate HR data and prepare regular reports.

Employee Relations & Compliance
- Support implementation of company policies and workplace guidelines.
- Document employee concerns, incidents, counselling, warnings, and disciplinary actions as required.
- Coordinate with HR leadership on employee relations cases.
- Ensure appropriate documentation and process adherence.
- Support awareness and implementation of workplace policies.

Performance & Workforce Support
- Work with Team Leaders and Managers to identify attendance, behavioural, and performance-related concerns.
- Support performance improvement and employee counselling processes.
- Track employee-related trends such as absenteeism, attrition, disciplinary cases, engagement, and employee concerns.
- Provide insights to HR and Operations leadership to support people-related decisions.

Business & Operations Partnership
- Work closely with Operations, Team Leaders, Training, Quality, MIS, and Recruitment.
- Support operational teams in resolving people-related challenges.
- Participate in employee meetings, floor walks, huddles, and engagement activities.
- Ensure HR is connected with the day-to-day employee experience.

Key Performance Areas The role will be measured on:

- Employee Engagement
- Employee Query Resolution TAT
- Attendance & Absenteeism Management
- Attrition Support & Retention
- Employee Relations
- HR Process Compliance
- Employee Experience
- HR Documentation Accuracy




- Engagement Activity Effectiveness
- Stakeholder Satisfaction

Qualifications
- 5 years of experience in HR / Employee Relations / People Operations preferred.
- Experience in a BPO, Contact Centre, Sales, or high-volume operations environment will be an advantage.
- Strong verbal and written English communication skills.
- Solid interpersonal and relationship-building skills.
- Ability to handle employee concerns with empathy, maturity, confidentiality, and fairness.
- Good problem-solving and conflict-resolution skills.
- Strong documentation and follow-up skills.
- Good working knowledge of MS Excel/Google Sheets and HRMS tools.
- Ability to work independently and manage multiple employee-related matters.
- Comfortable working in a night-shift environment.
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field preferred.

What We Look For

We are looking for an HR professional who believes that People & Culture is not just about policies—it is about creating an environment where people can perform, grow, and feel respected.

You should be

People-focused Fair Approachable Data-driven Accountable The ideal candidate should be comfortable having difficult conversations, resolving employee concerns, holding people accountable to company policies, and simultaneously maintaining a positive employee experience.

Work Details ? Employment: Full-time | On-site

? Shift: 7:30 PM – 5:00 AM

Shift: USA Shift (Night Shift)

? Working: 5 days a week

Why Join Comparison Junction?

- Work in a growing international business environment
- Gain exposure to People Operations, Employee Relations & People & Culture
- Work closely with business and HR leadership
- Opportunity to drive meaningful employee engagement initiatives
- Structured learning and career development opportunities

If you are passionate about people, believe in fair and transparent HR practices, and enjoy solving real workplace challenges, we would love to hear from you.

📌 Human Resources Representative - People & Culture | Night Shift (USA Shift) (Kolkata Metropolitan Area)
🏢 Comparison Junction
📍 Kolkata Metropolitan Area