Remote: Hybrid

We are seeking to hire Storage L2 Engineer with 3 years of relevant experience in SAN, NAS, MSA, FC and Multipathing1. Work Mode: Hybrid (3 days - WFO and 2 days remote)Work location: - Bangalore (Electronic City)Time zone/hours: Standard Time IST – 24 / 7 Rotational shift. Shift change once in a quarter2. Role OverviewThe L2 Storage Support Engineer will be part of the HPE Global Technical Support (GTS) organization, providing Level 2 technical support for enterprise storage environments. The role involves troubleshooting storage and SAN issues, resolving customer incidents, managing escalations, meeting SLAs, and collaborating with global customers and internal technical teams.The engineer will receive structured training on multiple HPE storage technologies, including HPE 3PAR, Primera, Alletra, and related enterprise storage platforms.3. Key ResponsibilitiesProvide L2 technical support for enterprise storage environments.Troubleshoot and resolve complex storage-related incidents.Diagnose issues across SAN and enterprise storage environments.Manage customer incidents, escalations, and service requests.Perform root-cause analysis and provide appropriate issue resolution.Monitor and maintain adherence to defined SLAs and support processes.Interact directly with global customers and provide explicit technical updates.Collaborate with L1 support, product teams, engineering teams, and other technical groups.Document troubleshooting steps, resolutions,



and knowledge articles.Take ownership of assigned incidents through resolution or appropriate escalation.Continuously learn and support new HPE storage technologies.4. Mandatory Technical SkillsPrimary SkillsEnterprise Storage TroubleshootingSAN / Storage Area NetworkHPE Storage technologiesL2 troubleshooting and incident managementSupporting Technical KnowledgeOperating Systems – Linux/Windows fundamentalsVirtualization conceptsNetworking fundamentalsStorage connectivity and SAN conceptsIncident, escalation and SLA management5. Preferred HPE Storage KnowledgeCandidates with hands-on experience in one or more of the following are preferred:HPE 3PARHPE PrimeraHPE AlletraEnterprise storage platformsSAN environmentsStorage provisioning and connectivityStorage performance/troubleshootingNote: Candidates with 3+ years of experience can be considered if they demonstrate strong hands-on enterprise storage/product knowledge.6. Candidate ProfileThe ideal candidate should have:Robust troubleshooting and analytical skills.Good understanding of enterprise storage and SAN.Ability to diagnose issues systematically.Strong customer-facing communication skills.Experience working in a ticket-driven technical support environment.Ability to manage multiple incidents and priorities.Ownership mindset and willingness to handle escalations.Ability to learn new storage technologies quickly.Candidate with relevant experience please inbox your resume with [email protected]

📌 Hiring: Storage Engineer (Bengaluru)
🏢 Dexian India
📍 Bengaluru