Bij ABB helpen we industrieën beter te presteren - slanker en schoner. Vooruitgang is hier een verwachting - voor jou, je team en de wereld. Als wereldwijde marktleider geven we je wat je nodig hebt om dat waar te maken. Het zal niet altijd gemakkelijk zijn, groeien vergt lef. Maar bij ABB sta je er nooit alleen voor. Doe wat de wereld doet draaien.

Deze functie rapporteert aan

HR Operations Team Lead - ELC

HR Services Specialist –US Contact Center

Join ABB and work in a team that is dedicated to creating a future where creative digital technologies allow greater access to cleaner energy.

One of the reasons for ABB’s success is our rigorous and forward-thinking Information Systems function. As you work with a team of world-class professionals to tackle the challenges of complex business issues, you will find many opportunities to build on your experience and expand your horizons.

The HR Contact Center Specialist serves as the first point of contact for employees and managers in the US for HR-related questions and transactions. This role provides support across HR policies, employee data changes, case management, and basic Workday processing to ensure accurate, timely, and professional service.

Your responsibilities

- Respond to employee and manager inquiries via phone, email, chat, or case management system.
- Provide guidance on US HR policies, procedures, and employee lifecycle processes.
- Process and validate HR transactions in Workday, including hires, job changes, terminations, leave updates, and personal data changes.
- Research and resolve issues independently when possible,



or route/escalate complex cases to the appropriate HR team.
- Maintain accurate case notes, documentation, and transaction records.
- Support employee self-service and educate users on how to complete common tasks in Workday.
- Ensure compliance with HR data privacy, internal controls, and service level targets.
- Partner with HR, payroll, benefits, and other stakeholders to resolve employee issues.
- Identify process gaps and contribute to continuous improvement efforts.

Your background

- A Bachelor’s degree in any stream
- 2–5 years of experience in HR shared services, HR contact center, or HR operations.
- Strong knowledge of US HR processes and employee support practices.
- Hands-on experience with Workday.

- A proactive way of working to serve customers with a “can-do” attitude
- Willingness to work in Night shift
- Ability to work in a fast-paced, multi-tasking, high transaction team environment

Shift – Night Shift (5:30PM to 2:30AM IST)

Wij waarderen mensen met verschillende achtergronden. Zou dit jouw verhaal kunnen zijn? Solliciteer vandaag nog of bezoek www.abb.com om meer over ons te lezen en meer te weten te komen over de impact van onze oplossingen over de hele wereld.

Fraudewaarschuwing:Een oprecht aanbod van ABB wordt altijd voorafgegaan door een formele sollicitatie- en sollicitatieprocedure.

Wij vragen sollicitanten nooit om geld.

Voor actuele vacatures kun je terecht op onze carrièrewebsite https://global.abb/group/en/careers en solliciteren.

Wees a.u.b. naar de gedetailleerde waarschuwing voor fraude bij aanwerving via de link https://global.abb/group/en/careers/how-to-apply/fraud-warning.

📌 HR Operations Specialist - ELC (Bengaluru)
🏢 ABB
📍 Bengaluru