About Us: I am the solo founder of Viralit.app, a fast-growing short-form reels editor built for creators and agencies. We are launching a massive Q4 campaign targeting both the US and Indian markets.

To scale efficiently, I am looking for a highly experienced, resourceful right-hand person to take over customer support, automations, and day-to-day project management.

This is not a role for a beginner or intermediate virtual assistant. I need a "go-getter"—someone who understands SaaS deeply, figures things out without being micromanaged, and can confidently coordinate with global freelancers.

The Role: You will be the frontline defense for our brand and my direct operational partner. Your working hours will be a hybrid shift (e.g., 3:00 PM to 11:00 PM IST) to ensure we cover the Indian afternoon and overlap with the US East Coast morning.

1. Founder's Executive Assistant & Operations:

- Act as my primary project manager: assign tasks to our developer, coordinate with our media buyer, and track daily progress.
- Manage back-and-forth communication and delivery deadlines with our UGC video creators.
- Set up and manage internal automations (Zapier/Make) between our tools to streamline workflows.
- Compile daily structured reporting on ad spend, user signups, and support metrics.

2. Customer Support & Social Management:

- Manage the support inbox and handle technical tickets from global and Indian users.




- Assist with our Instagram account and have a baseline understanding of how Meta Ads work.
- Ensure our users feel heard, supported, and valued.

Requirements:

- Languages: Fluent in English, Hindi and Telugu.
- Tech Stack: Must be highly proficient in Slack, Notion, and general helpdesk software.
- Experience: Proven track record managing freelancers, setting up automations, and working in a SaaS or digital product environment.
- Resourcefulness: You must be the type of person who can Google a problem, learn a new tool in 10 minutes, and get things done.

Compensation & Perks:

- 100% Remote work.
- ₹35,000 – ₹45,000 / month (based on experience).
- Direct exposure to scaling a bootstrapped AI SaaS company.

? SIGNIFICANT: How to Apply (Do not just click "Easy Apply") ? To be considered for this role, you MUST complete this 60-second task: Send me a direct message with your resume AND a link to a 1-minute Loom (or Google Drive video/audio) of yourself.

- Speak for 20 seconds in English introducing yourself, your experience with SaaS, and the tools you use.
- Speak for 20 seconds in Hindi explaining your experience managing projects or freelancers.
- Speak for 20 seconds in Telugu explaining your customer support experience.

Applications without this video link will be automatically declined.

📌 ? Hiring: Executive Assistant & Customer Support (Remote - India) (Hyderabad)
🏢 Viralit.app
📍 Hyderabad