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Join the ISSQUARED team as a Full Time Help Desk -L1 on Erekrut, specializing in Help Desk -L1 in the IT Services and consulting industry. We are seeking talented individuals with a passion for IT Services and educational qualifications ranging from 1-3 Years. Apply now on Erekrut to take the next step in your career with a leading global company.

Man the support helpline and take calls/chats coming in from end-customers to understand the issues being faced and document the same in the ticketing systems.

o Monitor incoming mails and auto-ticketing tools and ensure timely response and resolution to customers.

o Monitor customer infrastructure components like servers, networks, firewalls using monitoring tools as part of the NOC team.

o Ensure that effective follow-up communication via mail and phone is delivered to keep customer aware of the developments on his/her reported issue.

o Develop strong working relationships with in office engineers and work together as a single team.

o Provide FCR to customer areas in as many of the following technical areas as possible:

§ OS Installations, driver issues, printer issues

§ Mobile device management

§ Software installations, customer specific application issues

§ Grant/revoke access to infrastructure devices/services, applications

§ Network access, internet access, DNS, DHCP issues

§ Storage issues,



backup and restore issues

§ Anti-virus and other endpoint system management issues

§ User account creation, management, basic AD issues, license management

§ Office 365, Exchange e-mail client management

§ Desktop & laptop hardware issues

§ Parts ordering and asset tracking

§ Patch management of desktops and servers

Essential Attributes and Skills Needed:

- Excellent customer facing skills with fluency in written and spoken English.
- Bachelor’s degree in Science or higher. (B.E/B.Tech preferred).
- MCSE/CCNA preferred.
- Practical knowledge of the deliverables listed above is expected.
- Ability to quickly scale up and learn technologies outside of core areas of expertise.
- Proven experience of effectively handling customer dissatisfaction.
- Understanding of ITIL concepts and processes.
- Basic understanding of virtualization technologies is an added advantage.
- Ability to work US EST/PST business hours on rotational basis.

Designation

Help Desk -L1

Key Skills

Backup and RecoveryCCNACustomer EngagementCustomer HandlingData Backup and RecoveryDesktop EngineeringDesktop Support EngineerDHCPDNSDNS Server

Industry

IT Services and consulting

Functional Area

IT Services

Employment Type

Full Time

Education

Graduation/Diploma

Job Type

Work From Office

📌 Help Desk - (Telangana)
🏢 Issquared
📍 Telangana