About MAX Healthcare:

Max Healthcare Institute Limited (MHIL) is one of India's largest and most valued private hospital chains, with 22 healthcare facilities spread across key metros and cities Pan India. With a workforce of 35,000 professionals - including 5,000 clinicians and 12,000 nurses and paramedics - MHIL delivers high-quality, advanced healthcare services nationwide. The organization also operates Max@Home, a leading healthcare-at-home service available across multiple cities, and Max Lab, offering 2,700 diagnostic tests across 50 cities Pan India.

Role Overview:

We are looking for an experienced Head – IT to lead the technology function for Nanavati Max Super Speciality Hospital, Mumbai.

The incumbent will be responsible for the end-to-end IT ecosystem of the hospital, including Hospital Information Systems (HIS), IT infrastructure, networks, applications, digitalisation, automation, technology projects, information security, vendor management and IT operations.

The role will work closely with Unit Leadership, doctors, clinical teams, nursing, operations and corporate IT to ensure that technology is effectively deployed to support clinical, operational and business objectives.

Key Roles and Responsibilities:

- Hospital IT & HIS
- Own and oversee the implementation, enhancement and smooth functioning of the Hospital Information System (HIS) across clinical, operational and support functions.
- Partner with doctors, clinical teams and business stakeholders to understand technology requirements and translate them into effective solutions.
- Ensure seamless integration and adoption of hospital applications and technology platforms.
- Drive troubleshooting, issue resolution and continuous improvement of hospital IT applications.

- IT Infrastructure & Operations
- Lead end-to-end IT operations for the hospital, ensuring high availability and reliability of critical systems.
- Oversee network, servers, databases, connectivity, voice, data, imaging, CCTV, end-user computing and office automation systems.
- Ensure effective backup, restoration, disaster recovery and business continuity processes.




- Monitor infrastructure performance and proactively identify and resolve technology risks and vulnerabilities.
- Establish appropriate IT SOPs, service standards and operating processes for the local IT team.

- Digitalisation, Automation & Technology Projects
- Identify opportunities to digitise and automate hospital processes across clinical and non-clinical functions.
- Lead technology projects from requirement gathering and POC through implementation, testing, deployment and adoption.
- Conduct POCs for infrastructure, cloud and emerging technology solutions.
- Stay abreast of emerging technologies relevant to healthcare and proactively identify opportunities for their application within the hospital.
- Coordinate with Group IT, OEMs and technology partners for implementation of new solutions.

- Clinical & Business Stakeholder Management
- Act as the technology partner to Unit Leadership and functional heads.
- Work closely with doctors and clinical teams to understand technology requirements and improve technology-enabled workflows.
- Drive user training, technology adoption and change management.
- Ensure timely communication and resolution of critical IT issues impacting clinical and business operations.

- IT Security, Access & Data Management
- Ensure appropriate user access, profiles, authentication and access-rights management.
- Ensure adherence to information security, data privacy and Group IT policies.
- Oversee database administration, MIS and reporting requirements.
- Work closely with relevant teams to ensure data security, backup and recovery readiness.

- Vendor & Partner Management
- Manage relationships with IT vendors, OEMs and implementation partners.
- Provide inputs on vendor selection, technical evaluation, commercial negotiations and contracts.
- Monitor vendor performance against agreed SLAs and ensure timely resolution of service issues.




- Manage IT asset planning, procurement, deployment and lifecycle management.

- IT Governance & Performance Management
- Establish and monitor IT performance metrics for the unit.
- Review service desk/call centre reports, service calls, endpoint health, preventive maintenance and other IT performance indicators.
- Conduct periodic reviews of network, servers, applications and IT services.
- Ensure timely closure of IT incidents and adherence to defined service levels.

- Team Leadership & Capability Building
- Lead, mentor and develop the local IT team.
- Define roles, responsibilities, SOPs and performance expectations for the team.
- Build a responsive, service-oriented and business-focused IT function.
- Ensure adequate support for a 24x7 hospital operating environment.

- Budget & Planning
- Prepare and manage the annual IT budget for the hospital.
- Develop IT infrastructure and technology investment plans.
- Ensure effective utilisation of IT resources while balancing service quality, technology requirements and cost.

Experience & Qualifications:

- B. Tech / BE – Computer Science, IT
- 12 years of overall IT experience, with significant experience managing IT in a large, complex environment.
- Prior experience in healthcare / hospital IT is strongly preferred.
- Robust experience in HIS implementation and hospital applications.
- Experience managing IT infrastructure including networks, servers, databases, end-user computing and communication systems.
- Demonstrated experience in digital transformation, automation, cloud/infra projects and technology implementation.
- Strong vendor management and project management experience.
- Experience managing IT teams in a 24x7 operational environment.
- Strong stakeholder management skills, with the ability to work effectively with senior leadership, doctors and clinical teams.
- Strong understanding of IT governance, cybersecurity, data protection, backup and disaster recovery.
- Successful delivery of IT projects and POCs
- Stakeholder and user satisfaction
- Vendor performance and cost effectiveness
- IT team capability and operational governance

📌 Head IT (Mumbai)
🏢 Nanavati Max Super Speciality Hospital
📍 Mumbai