Role & responsibilities

Work as a Team Manager for B2B Credit and Collections. cash app , Dispute , Billing

Key responsibilities would include :-

- Lead a team of Collection and Credit Analysts, SMEs and Team Leads for the assigned AR Portfolio.
- Be the primary owner of team's performance and service levels
- Identify and lead efforts to execute process improvements and transformation opportunities
- Be responsible to produce and manage daily and monthly SLA/KPI reports (performance and business metrics)
- Be responsible to implement industry best OTC operational practises, identify tools and technology as applicable for the process
- Lead internal and external goverance for team performance and process health
- Be the process owner in Collections and Credit team and provide guidance to overall team
- Drive operational excellence and responsible for people and performance management

Technical Skills Hands on experience in SAP(including invoicing, contracts,



workflows)
- Preferable: Zendesk, Seibel CRM

- Experience in Workflow tools

- Experience in MS Office
- Experience in Visio (Creating process flows/Blue prints)

Domain Expirence
- should have understanding of end to end Order to Cash (OTC) operations and SME expertise and experience in B2B Collections/ Credit Control team

-should have experience as Individual Contributor and Team Lead/ Manager in outbound Colections and Credits team
- should have positive experience & understanding of Collections strategy , Ledger account maintance and month end AR reporting
- should have expertise in tracking, managing and reporting performance and business metrics for Collections and Credits

10+ yrs exp Interested please your resume to [email protected]

📌 HCL is Hiring ForC Manager For Cash Apps, Collect DMS (Chennai)
🏢 HCLTech
📍 Chennai