Designation: Guest Relations Executive – Real Estate

Department: Sales

Location: Navi Mumbai

Reporting To: Admin Head

Experience: 1–4 Years

Job Purpose To provide a professional, warm and premium experience to customers visiting the project sales office and support the Sales team in managing walk-ins, appointments and customer coordination.

Key Responsibilities

- Welcome and professionally engage all customers and visitors.
- Manage walk-ins, appointments and visitor registration .
- Coordinate allocation of walk-in customers to the respective Sales Executive.
- Assist customers with basic project information and guide them through the experience centre, sample flat and amenities .
- Ensure the reception, waiting area and customer-facing spaces are maintained to premium standards.
- Coordinate with Sales, Housekeeping,



Security and Administration for smooth customer experience.
- Maintain daily records of walk-ins, appointments, site visits and customer feedback .
- Collect customer feedback and escalate concerns to the Sales Manager.
- Ensure availability of brochures, forms and other sales collaterals.
- Support customer events and project-related activities.

Key Skills
- Excellent communication and interpersonal skills
- Customer-service orientation
- Pleasant and professional personality
- Robust coordination and follow-up skills
- Good grooming and presentation
- Basic MS Office/CRM knowledge
- Good command of English, Hindi and Marathi
- Ability to handle multiple customers efficiently

📌 Gurest Relations Executive (Navi Mumbai)
🏢 Today Group
📍 Navi Mumbai