Key Responsibilities:

- Welcome and greet guests in a warm and professional manner.
- Handle check-in and check-out procedures efficiently.
- Manage guest requests, queries, complaints, and feedback promptly.
- Coordinate with Housekeeping, F&B;, Engineering, Security, and other departments for guest requirements.
- Handle room allocations, key cards, billing, and payment-related procedures.
- Maintain accurate guest records and update the PMS regularly.
- Assist guests with information regarding hotel facilities, local attractions, transportation, and services.
- Monitor guest satisfaction and proactively address service issues.
- Maintain proper communication through telephone, email, and internal systems.
- Follow hotel SOPs, grooming standards, and guest-service standards.
- Promote hotel facilities, upgrades, and other services where appropriate.
- Maintain confidentiality of guest information and hotel records.
- Support the Front Office team during busy periods and ensure smooth shift operations.

Whats app - (phone hidden) Email - [email protected]

Job Type: Full-time

Pay: ₹15,000.00 - ₹19,000.00 per month

Advantages

- Food provided
- Health insurance
- Provident Fund

Work Location: In person

📌 Guest Service Associate - Front Office (Canacona)
🏢 Sobit Sarovar Portico
📍 Canacona